New York John F. Kennedy: AviStar JFK

I agree that the long waits and rudeness are a constant at this place, and i have used them several times. The final time was when someone stole a roll of quarters from the glove compartment.

I have been using this lot for many years. The service is professional, the staff is excellent.

We used Avistar to park for a recent trip. Upon return, the front passenger side window of my sister's brand new car was smashed, and the SUV's DVD player had been ripped out of the ceiling, DVD's stolen, whole SUV trashed. The employee's laughed at us when we told them they were responsible as they advertise a gated lot with security. They were extremely rude and acted like wise asses. It was obvious to us that this was an inside job, i.e., the employees there, and upon further investigation via their insurer, it was found that they have had numerous instances of this type happening at that location. Doesn't take a rocket scientist to figure out that the staff are the culprits!

Upon checkout vehicle was not ready even though it took me over 30mins to get back to site from terminal. representative was cold in checking me out, charging my cc without advising me of charges. Then refusing to give me express club discount until I insisted. Overall, service was horrible, vehicle was not washed as stated for express club member. HORRIBLE. Thats it for me.

than ever use this service again. 40 minute wait for the bus to the lot from the terminal and it was not even a busy time at the airport. Even though I called three times and gave them my ticket number, my car was not ready to go after the 45 minutes it took to get to the lot after I called. I had to stand in line for another 10 minutes as the staff seemed like they didn't care if anyone got there car. An hour after I called them, my car finally showed up. There had to be at least 10 other customers in the same situation and as irate as I was. Saving a few dollars is just not worth it.

When I came back from my trip from phoenix, they pulled my car out and my GPS system was stollen from my car. When I contacted their insurer he told me it was my fault for leaving it in the car. The window was not broken so an employee took the keys and stole the gps. After talking to an employee he told me that this was the fourteenth GPS that was stolen. Somehow I have been denied by the claims department. I am going to appeal the denial and if that doesn't work they will be seeing me in small claims court. I encourage others to fight for there rights and maybe they will actually look into what employee or employees are stealing our property.

This place is crazy...first of all, it's not cheaper than JFK's long term parking, as long as you pass that 12am mark, you are charged for the full $15/day! Second of all, waiting for shuttle from the airport to the parking lot is just preposterous! You have to call at least two to three times, and each time, they'll tell you, the driver will be there in 10 to 15 minutes, and then you wait for another 30 minutes finally, it comes, and then when you arrive at the parking lot, you find out that your car is not there waiting for you! You have to wait another 30 minutes, so...seriously, just park at long term...much better...

We got to the airport, dropped off our car and just missed a shuttle and then waited about 20 minutes for the next one (not the 3 to 5 minutes that we were told when we were making our reservations). But the kicker was when we got back. We called for their shuttle and then waited nearly 40 minutes until we were finally picked up. No explanation, no apologies. When we went to pay the cashier there were a number of disgruntled users at the desk griping about various things. A number had booked through some third party booking agency. Both ladies working at the desk were surly and appeared not at all happy to be working there. I heard both reps demand a printout showing proof of payment from two different customers who had booked through the third party agency. Both used the line that they were not psychic and needed the sheets to release their cars. I was kind of fine with the people needing the printouts, but the gratuitous nastiness, coupled with the long cold wait at the curb was a final straw. In this day of computerized reservations the lack of modern procedures was a complete turnoff. The whole thing added up to something that I decided I wanted to warn everyone against.

I have used Avistar 3 times. The fist time we drove right in and got our car checked in then waited and waited and waited for the shuttle to the airport. We kept being told that the shuttle was on its way back, a driver called out so they only had one they are so sorry blah blah blah. Since I was extremely early for my flight I was agitated but took it all in stride since I was going on vacation and didn’t want this to be the bad start of it. I did call the main number and complain once at the airport and was offered an additional 15% off on return. When I returned I did get the discount and my car was ready so I gave them another chance. 2nd time, arrived at the location, cars lined out on the street! Everyone screaming because they didn’t want to miss their flight. Again I was early but this is sill aggravating. They were short-handed because someone didn’t show up to help move the cars (seems to be a staffing issue) finally got my car checked in and had to wait about 15 mins for the shuttle to the terminal. 3rd and final straw, repeat of the above, long line to get checked in not enough employees etc.. but bottom line is I will never use them again. I am travelling this week and will use the airports long term parking option.

Too slow on the airport pickup. Too rude on the telephone. Too slow at the counter. Then, overcharged. Yikes. Do not use these jerks, who I gave about 5 chances. DO NOT USE.