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SERVICES OFFERED
 Self Park
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Most Recent Customer Reviews (14 reviews)
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| poor service |
| (September 14, 2009) I made reservation on their site and print coupon for discounted price. when I got to lot they told me they will accept the coupon. so I parked my car and left. when I came back from my trip, chasier did not eccept the coupon and charge me their full price. service was very bad and I will not use this parking anymore. It wasn't any manager on the site and nobady cared about your problem. they adviertise discounted rate and special to bring you in and then they charge you full price. ( sep/12/2009) |
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| Never again! |
| (July 21, 2009) 1) This lot advertises continual pick-ups (I believe every 5-7 minutes like their competitors) but to my surprise when I was being let out at the airport they told me to call for a pick-up. When I returned from my trip I called right away and was told it would be a few minutes and to wait outside near a taxi stand. I don't know what the temperature was on that July day in Phoenix, AZ but the heat was absolutely extraordinary (and I'm from AZ)! For over 20 minutes I watched as vans from all the other lots cruised by repeatedly. I went inside and called again. "Are you the one who called for a pick-up at terminal 2? Oh. They'll be there in a few minutes."
2) When the van finally arrived it was virtually uncooled. Lots of noise came from something that looked like it should be a cooling system but nothing cool came out...in fact I couldn't tell that any air of any kind was coming out.
3) I had used a credit card to prepay for my reservation in order to save on their rates, which were barely under their nearest competitors. When I drove through the attendant's window they required that I produce a piece of paper that was to have been printed out by me on my computer at home. Since my printer was broken I had jotted down any pertinent info. on a slip of paper, just in case. Well by then I was so over heated from the long outdoor wait and the hot bus that I was completely flustered and couldn't find the slip of paper. They told me I would have to pay a second time and had no way of confirming my prepaid reservation. (I did finally find the piece of paper thank goodness.)
4) They also advertise free bottled water which in Phoenix's extraordinary heat can be a lifesaver and I was relying on this. None was forthcoming and I was so frantic to start driving to cool off the car (it was an inferno by then) that I didn't bother to demand the water.
5) The directions they gave me to get to the highway I needed were awful and led to having to stop and ask for better directions in a bad part of town.
Never again!
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| watch your totals |
| (May 6, 2009) We had no problems with our parking in Columbus OH. Used the on line prepayment. When checking out however we were charged for another day. Was not going to argue with the attendant at 11:30 p.m. Could get no satisfaction or explanation from their customer service department. They continued to say that we were billed correctly. Somehow 10 plus 1 equaled 12! Check your bills. |
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| Damage to car without compensation |
| (March 12, 2009) Pick up car during early March snow storm. Notice wipers were on during my drive home but they were not moving due to iced windsheld. Apparantly the attendee turned on my wipers and stepped out of the car when he brought it up to me. The idiot didn't think that turning on the wipers when the couldn't move due to the ice would burn out the wipers. When I reported this they basically told me tough luck and that it could have happened anytime. Needless to say that's my last time with these dopes. The thing that really gets me is I tipped the guy to boot. |
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| Overcharged |
| (February 25, 2009) Attendant entered drop off time as 1:39 and did not designate A.M. or P.M. Dropped off car at 1:39 p.m. for a 4:45 p.m. flight, returned at 12:20 p.m. four days later, was charged for five days because they said the drop off time was 1:39 A.M. Felt like they were calling me a liar even after I sent them flight confirmation. |
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Verified stay: These reviews come from customers that have booked a stay through AboutAirportParking.com. We have verified the dates of their stay and their e-mail address. These reviews have the most weight in our ranking system.
Verified e-mail address: These reviews come from users that claim to have parking at the location, but did not book through AboutAirportParking.com so we are unable to verify their stay. We have, however, verified their e-mail address.
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