1. How far is Colonial Airport Parking (CAP) from PHL?
CAP is just two miles from PHL.
2. How far in advance of my flight should I arrive at CAP?
We suggest arriving at CAP 10-15 minutes before you want to be at the airport for your flight. The airlines recommend arriving at the airport 2 hours prior to your scheduled departure time for domestic flights and 3 hours prior to your scheduled departure time for international flights. CAP's shuttles run on demand and can typically get you from our facility to the airport in 7 minutes.
3. What type of shuttles does CAP offer their guests?
At CAP we provide state-of-the-art, walk-on shuttles that provide a comfortable ride for our guests as well as ample accommodations for guest's luggage.
4. How often do CAP's shuttles run to/from the airport?
CAP's shuttles run on demand. As soon as you enter our facility and park your vehicle our staff will meet you at your vehicle and assist with loading your luggage onto the shuttle. Once loaded, the shuttle driver will promptly transport you to the airport. Upon arrival back at PHL retrieve your luggage and call either our local number 610-521-6900 or 877-723-6900 and our dispatcher will promptly send a shuttle to pick you up.
5. What should I do when I return to PHL in order to get back to my vehicle at CAP's facility?
Just proceed to the baggage claim area and retrieve your luggage. Once you have your luggage call either our local number 610-521-6900 or 877-723-6900. Please make sure you have your luggage and are ready to depart PHL prior to calling as PHL safety regulations prohibit our shuttles from waiting at the curb. Your call will connect you with CAP's dispatcher who will welcome you home, ask your name, in which PHL terminal did you arrive (Terminal A through F), how many people in your party and if you have your luggage. The dispatcher will then direct you out to Zone 3 (the designated are for Airport Parking pick-up) and a CAP shuttle will be by promptly to pick you up and return you to our facility.
6. How long will I have to wait for a CAP shuttle to pick me up at the airport?
CAP's pick-up time is typically 5 - 10 minutes after receiving your telephone call depending on activity in the airport.
7. When is CAP open?
CAP is open 24/7, 365 days a year. Our courteous staff are available to assist you with your travel parking needs at anytime in sun, rain or snow!
8. What is CAP's parking facility like?
CAP's self-park parking facility has stadium style lighting throughout, perimeter screening and is maintained to provide a clean, comfortable facility to park your vehicle while you are traveling. Located on Route 291 just off I-95 at Exit 9A in Lester, Tinicum Township, Pennsylvania, we are just 2 miles from PHL. Our staff is on-site 24 hours per day to monitor all activity at our facility.
9. What if my flight is cancelled?
CAP does not charge for cancelled flights. When you return from PHL after a flight cancellation just let our cashier know your flight was cancelled, show us your airline ticket and you will exit for no charge.
10. What if I leave my keys in my vehicle, my window down or do not prepare my vehicle properly for my trip?
CAP's staff monitor the activity at our facility continuously and when we find a vehicle that has not been properly prepared for a stay at our facility we will take care of it, including opening vehicles to turn off engines & retrieve keys, placing bags over windows left open, etc. These types of services are part of the way we treat our customers and do not cost anything additional.
11. What if I discover when I return to my vehicle that I have locked my keys in my vehicle, I have a dead battery or a flat tire?
CAP's staff will promptly respond to any vehicle assistance needs you have. We are prepared to unlock your vehicle, jump-start your battery, fill your tire with air, place a spare tire on or call a local mechanic, whatever is needed to assist you with getting on your way. These services are all part of our standard customer service and do not cost anything additional.
12. What if I am departing or returning home during a snowstorm?
No need to worry, CAP will respond immediately to the first signs of snow fall and snow removal crews will plow the driveways, open up parking areas and spread deicing chemicals in order to keep the facility operating.
13. What if I leave something on your shuttle?
CAP's shuttle drivers tour their shuttle after every trip looking for any items inadvertently left behind by guests. When they find items they are delivered to the manager on duty who will log the item and securely store it until we can either contact you or we hear from you. If you believe you have left something at our facility do not hesitate to call and we will be happy to make arrangements to get it to you if we have it.
14. What if I have a question not answered in this FAQ List?
Please call CAP at 610-521-6900 or 877-723-6900 and speak with a member of our staff for assistance with any questions, comments or concerns. We are happy to serve and meet your travel parking needs.