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| Ripped Off |
| (October 1, 2009) I have used AviStar JFK well over a dozen times in the past years. I stopped using them as my change clip in my Jeep had been cleaned out of coins twice. The first time AviStar 800 number gave me a credit for one day stay. The 2nd time it happened, the manager on duty, would not take responsibility for my loss. When I dialed the 800 number my call was directed back to the JFK location. There was no one else to complain to. I should have called the Police and file a complaint. |
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| Window Left Down in Rain |
| (September 28, 2009) We parked with AviStar JFK while on a two week vacation in Europe the last of September 2009. Upon returning, we found that the passenger side seat and door soaked with standing water in the door pockets. The air conditioner settings were changed as well as lights and radio on different positions from those in which the car was left in the lot. It seems that the car was moved, probably at night and the window was left open. Leather seat and floor mat were soaked. Additionally, rather than making a notation on the claim ticket, I had to fish out the reservation paper from my luggage to prove I had paid a day up front. Who needs this level of service and care? |
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| I used to like them, but too many horrible experiences. |
| (May 29, 2009) I've used Avistar JFK for years, and used to be very happy with them.
Then, about two years ago they managed to scratch up the side of my car. Long story short: The claim was denied.
Half a year ago I came back to a drained battery, and a car that wouldn't start - even with the help of jumper cables. First they told me the car was parked so far back, it would take a while to get it. After almost an hour of waiting (!!!) they finally fessed up. Of course they insisted they had nothing to do with the problem - there's obviously something wrong with my car.
Right.
I had to take a taxi home, and wasted all of the next day getting it towed to my mechanic. What really happened is that some Avistar attendant had left my dome light on, draining the battery. (Now why would he have been using the dome light?). When they jumped it, they must have gotten the cables crossed, because all my fuses were blown, and had to be replaced.
Avistar never took responsibility for that incident.
Then last week I returned from a four day trip to - again!!! - discover that they had let my battery drain out. (My battery and car are in excellent shape, by the way). The jump start had obviously been successful. No one told me it had happened. But my digital car clock was totally incorrect, my radio presets were erased, and a CD was sticking out of the player - all clear signs of what had happened.
I hate that these things happened, but I hate even more how sneaky and dishonest they were with me.
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| Messed up car, denied claim |
| (March 27, 2009) I drove my car 2.5 hours to the lot and it was fine when I dropped it off. Upon return from overseas, I went to pick up my car. The clutch was messed up, no acceleration, the car radio would not work, etc. I called to make a claim and they said it is denied because of the year of the vehicle and the mileage and that just happened to be the time my car was going to break down. I got back to CT thank goodness - thought I was going to break down in rush hour traffic in NY. It is in the garage awaiting diagnosis. They cannot even get a computer reading on the problem. I will take them to small claims court. Someone drove my car like a maniac and screwed it up royally. The trip odometer was set to zero when I picked it up, why? I swore at the customer claims guy - I know, not nice - but he just kept saying that nothing on their end made my car so damaged. I would never have driven my car down to JFK in that condition - my 12 year old daughter was with me and verifies that the car was very messed up. Like I would take the chance of breaking down before heading to Italy. |
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| we have used JFK avistar |
| (November 12, 2008) we have used JFK avistar many times without serious problems until yesterday when we got in the car to return home. The stench of cigarette smoke was distinct. On the floor was a butt, thrown by one of the workers after his "break". The smell is still there.
I was also a victim of the third party reservation scam. Without details let me say that you should not enter into a "reservation" for Avistar if you must prepay. And ditto if you see ParkRideFly logo anywhere on the reservation form. Avistar does not accept any prepay "proof" like a printout. You then must pay Avistar and seek reembursement on your own. |
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| The service levels are now |
| (November 4, 2008) The service levels are now impressive - maybe there has been a change in management. Avistar is now my preferred option at JFK.
Pros: Shuttle service is quick to take one to the airport and bring one back to the car.
Cons: A snowed in car can take time to retrieve.
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| I'd rather walk from home!!! |
(April 26, 2008) than ever use this service again. 40 minute wait for the bus to the lot from the terminal and it was not even a busy time at the airport. Even though I called three times and gave them my ticket number, my car was not ready to go after the 45 minutes it took to get to the lot after I called. I had to stand in line for another 10 minutes as the staff seemed like they didn't care if anyone got there car. An hour after I called them, my car finally showed up. There had to be at least 10 other customers in the same situation and as irate as I was.
Saving a few dollars is just not worth it.
Pros: NONE
Cons: NO SERVICE< NO THOUGHT< NO CONCERN< NO ORGANIZATION |
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| HORRIBLE CUSTOMER SERVICE |
(April 8, 2008) Upon checkout vehicle was not ready even though it took me over 30mins to get back to site from terminal. representative was cold in checking me out, charging my cc without advising me of charges. Then refusing to give me express club discount until I insisted. Overall, service was horrible, vehicle was not washed as stated for express club member. HORRIBLE. Thats it for me.
Pros: drivers
Cons: everything else |
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| GPS system was stolen 3/2/08 |
(April 2, 2008) When I came back from my trip from phoenix, they pulled my car out and my GPS system was stollen from my car. When I contacted their insurer he told me it was my fault for leaving it in the car. The window was not broken so an employee took the keys and stole the gps. After talking to an employee he told me that this was the fourteenth GPS that was stolen. Somehow I have been denied by the claims department. I am going to appeal the denial and if that doesn't work they will be seeing me in small claims court. I encourage others to fight for there rights and maybe they will actually look into what employee or employees are stealing our property.
Cons: Thieves (employees) and a claims department that doesn't take resposiblility. |
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| Do not use them |
| (March 8, 2008) I have used Avistar 3 times. The fist time we drove right in and got our car checked in then waited and waited and waited for the shuttle to the airport. We kept being told that the shuttle was on its way back, a driver called out so they only had one they are so sorry blah blah blah. Since I was extremely early for my flight I was agitated but took it all in stride since I was going on vacation and didn |
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| Excellent Service |
(August 17, 2007) I have been using this lot for many years. The service is professional, the staff is excellent.
Pros: Fast In and Out
Cons: Hate it when they run out of the free coffee. |
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| DO NOT USE AVISTAR |
(April 25, 2007) Too slow on the airport pickup. Too rude on the telephone. Too slow at the counter. Then, overcharged. Yikes. Do not use these jerks, who I gave about 5 chances. DO NOT USE.
Pros: Car not damaged.
Cons: Airport pick up WAY to slow. |
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| AVOID!!! |
(February 22, 2007) This place is crazy...first of all, it's not cheaper than JFK's long term parking, as long as you pass that 12am mark, you are charged for the full $15/day! Second of all, waiting for shuttle from the airport to the parking lot is just preposterous! You have to call at least two to three times, and each time, they'll tell you, the driver will be there in 10 to 15 minutes, and then you wait for another 30 minutes finally, it comes, and then when you arrive at the parking lot, you find out that your car is not there waiting for you! You have to wait another 30 minutes, so...seriously, just park at long term...much better...
Pros: NOTHING
Cons: EVERYTHING |
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| AVOID AVISTAR!!!!! |
(February 3, 2007) We used Avistar to park for a recent trip. Upon return, the front passenger side window of my sister's brand new car was smashed, and the SUV's DVD player had been ripped out of the ceiling, DVD's stolen, whole SUV trashed. The employee's laughed at us when we told them they were responsible as they advertise a gated lot with security. They were extremely rude and acted like wise asses. It was obvious to us that this was an inside job, i.e., the employees there, and upon further investigation via their insurer, it was found that they have had numerous instances of this type happening at that location. Doesn't take a rocket scientist to figure out that the staff are the culprits!
Pros: NONE!!!
Cons: Their employees! |
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| Avistar-JFK Sucks |
(November 22, 2006) We got to the airport, dropped off our car and just missed a shuttle and then waited about 20 minutes for the next one (not the 3 to 5 minutes that we were told when we were making our reservations).
But the kicker was when we got back. We called for their shuttle and then waited nearly 40 minutes until we were finally picked up. No explanation, no apologies.
When we went to pay the cashier there were a number of disgruntled users at the desk griping about various things. A number had booked through some third party booking agency. Both ladies working at the desk were surly and appeared not at all happy to be working there.
I heard both reps demand a printout showing proof of payment from two different customers who had booked through the third party agency. Both used the line that they were not psychic and needed the sheets to release their cars. I was kind of fine with the people needing the printouts, but the gratuitous nastiness, coupled with the long cold wait at the curb was a final straw.
In this day of computerized reservations the lack of modern procedures was a complete turnoff. The whole thing added up to something that I decided I wanted to warn everyone against.
Pros: The cost of parking our car during a four day trip was just under what a round trip cab would have been.
Cons: No repeat business here. The wasted time. The turmoil in the office. Mayday, Mayday, Waveoff. |
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