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| Courtesy and safety |
| (May 28, 2013) Easy access and peace of mind. |
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| Valet Parking @ Hilton |
| (May 2, 2013) In the past, I have had shuttle wait issues. This time no issues both going to the airport and returning.
There evidently is only one drop off at terminal 2. After being dropped off, we had to rent a cart and push our luggage about a block up the sidewalk to our airline. |
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| Great Service! |
| (May 1, 2013) Very little wait time for shuttle to and from airport. I texted the claim check number for my car just before I left the airport, and my car was waiting when I arrived at the Hilton! |
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| Great Service |
| (February 18, 2013) I lost my valet parking ticket, but they retrieve and reprinted the ticket to me and picked up my vehicle less than 10 minutes. So Good. Thanks. |
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| Awesome service |
| (February 18, 2013) This Hilton Hotel Parking Valet Parking Service is Awesome!!
Shuttle Bus is only around 15 minutes
Valet Service is less than 5 minutes, plus the people are so friendly.
I will stay with this service whenever I need to travel in LAX in future.
Thanks. |
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| Great experience |
| (November 20, 2012) Very efficient and polite and courteous service |
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| Great service, competitively priced |
| (November 1, 2012) Thanks! |
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| Very good |
| (October 23, 2012) Very good |
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| airport parking |
| (October 18, 2012) not pleased how long long I had to wait for the shuttle when i dropped off my car and then upon return. Also not pleased that now you have to go inside the hotel to pay for parking on the automated machine. I have been parking at the Hilton valet for about 5 yrs now and don't liking the changes |
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| Great experience |
| (October 5, 2012) Everything was great from checking in to valet parking to texting my arrival and having my car ready in front of the hotel lobby. The light blue shuttle arrived in 10 min at the hotel shuddle parking zone in front of the airline terminal. |
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| Airport parking |
| (September 27, 2012) Everything was great |
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| fast, courteous and easy |
| (September 19, 2012) I am retired, I travel alone and I love the fast, courteous, easy and efficient airport valet service offered by the Los Angeles Hilton. It is the only way to park and fly! Thanks Hilton! |
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| Excellent Service |
| (September 19, 2012) The valet service and online scheduling is excellent! |
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| Good valet service |
| (September 15, 2012) Best part was ability to text valet from LAX to have car waiting when arriving from shuttle. |
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| Wait time and review harassment |
| (September 15, 2012) Nice facility,people,value and care of car. Will use it again. Wait time for pick up at the terminal way too long. Other service vans passed 5-15 times. Repeated Email request for this survey received borders on harassment and will not be tolerated! Really spoils your service. |
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| Hilton Parking |
| (September 15, 2012) A little slow on the pick up from airport but beyond that OK. |
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| Parking |
| (September 15, 2012) Parking was great but the continued emails for a review is not ok
Please stop sending me emails |
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| Wait time at airport |
| (September 3, 2012) Everything was great with the exception of the wait at the airport. All the other parking lots shuttles passed up 3-4 times before the Hilton shuttle showed up.
I like the price and the valet service. Also, like the fact the transaction can be accomplished via Smartphone.
Thanks
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| Pretty easy. |
| (August 27, 2012) Worked as described. No problems of any sort. Good value. Longer wait for the shuttle on our return. Had to call for instructions regarding location of pick up van/bus. Should be included in written online instructions.
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| Super slick! |
| (August 26, 2012) This parking experience went without a hitch! Our car was kept in a covered, secure location. We also stayed at Hilton LAX, so arrival and departure were nearly effortless. We have used this parking venue several times before and would do so again without a 2nd thought. Thank you so much! |
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| Shuttle wait to long. |
| (August 25, 2012)
The parking and valet service is exceptional. The shuttle wait is a nightmare! Specially when you are at the airport. Way to long! Do they only have a couple of shuttles. I have used this service 3 times already and the wait never seems to get better. |
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| Awesome Valet Airport Parking Service |
| (August 15, 2012) Great service provided. Recommend to all LAX fliers. |
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| Turning the Corner? |
| (August 8, 2012) After a year of frustrating waits caused by too few shuttles, my last two trips have been much better. I waited 12 minutes at Terminal 7 for the bus. I watched a couple of Wally Park and a several (they have 2 locations) Parking Spot shuttles go by. But you are getting better. I hope this trend continues. |
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| Good Experience |
| (July 25, 2012) It was a very good experience. The staff was very courteous and competent. It took us no time to leave to the airport and when we returned, our car was waiting as promised by texting our arrival. We have parked there before and will definitely park there on all our future trips through LAX. |
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| Excellent |
| (July 22, 2012) A very professionally run business! |
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| Hilton LA Airport Gets Good Marks |
| (July 18, 2012) This was an enjoyable and effecient service. Considering all the hassles in flying - particularly at LAX - the courtesy and efficiency of the Hilton valet people was outstanding.
I would highly recommend it as a great choice for airport parking. It would also be a good idea to expand this type of service to other airpots. |
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| Good drivers |
| (July 18, 2012) Shuttle bus was very crowded. The drivers were very nice and helpful. They loaded and unloaded our 5 suitcases and very kind about it. We apprecated their assistance since neither of us can lift suitcases.
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| Great Service |
| (July 17, 2012) Very courteous and friendly staff....
Great location and well lit and clean lot |
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| Valet parking |
| (July 16, 2012) The staff was helpful and courteous. It took a while for the car to be retrieved from the valet parking. The figure from the paying machine was to high by a significant amount, and the staff had to override it- they did so without arguing. I will continue to use the service, and will recommend it to friends.
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| Shuttle pickup |
| (July 15, 2012) All drivers to and from the airport were very courteious.
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| Is the the end? |
| (July 11, 2012) After six or more long months of substandard shuttle service (where I started to comparison shop the competitors), the last two trips have gotten back to good service and reasonable wait times for the shuttle. I hope this continues so I can keep coming back as I have been doing for the last four years. |
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| Almost 5 Stars |
| (July 10, 2012) All service was excellent with the exception of the wait for the shuttle, 20 minutes. |
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| Awesome!!! |
| (July 10, 2012) Pulled up...within 30 seconds had a valet person at my door. Asked if I needed help with my bags...told me the shuttle was waiting for me and within 1-2 minutes I was on my way to the airport. We stopped for less than a minute at Embassy Suites and straight to the terminal. Entire time from driving up to the hilton to walking up to the airline check-in...10 minutes.
When I arrived home from my trip...sent quick text to hilton as instructed on reservation paperwork to let them know I had arrived...walked out of baggage claim and walked out to "Red hotel transportation sign"...within 1-2 minutes a shuttle arrived and again we were back to our vehicle within 10 minutes and our car was already out waiting for us.
The final payment is processed through an automatic kiosk just inside door to the lobby with cash or credit. Without asking, I was escorted to the kiosk and helped with the entire transaction.
This is my second time using the Hilton Valet and I couldn't be happier!!!!
Valet...covered secure parking...amazing service and minimal wait time...who could ask for more???
And $12 a night is very reasonable for what you get!! |
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| Excellent service |
| (July 4, 2012) Service was excellent except for the timeliness of the shuttle. I had to wait almost 30 mins. |
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| Outstanding!! |
| (June 10, 2012) Great experience all around. Highly recommended. |
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| Great service, great deal |
| (May 31, 2012) Since parking the car for three days was cheaper than using an airport shuttle (which we hate for all sorts of reasons) we thought we'd make use of the Hilton airport parking. The valet was there within a few minutes, and the shuttle was there after a few more. The driver was a very friendly, helpful, and upbeat individual, which made the trip all the more fun. She got us to our terminal, which was tricky since the airlines had recently changed terminals. On the return trip, we didn't wait more than fifteen minutes for the parking shuttle to show up, and it was maybe another five until the valet got our car. A very positive experience! We saved money, and a lot of time! |
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| Great service. |
| (May 31, 2012) Shuttle time was less than five minutes. E-mailed my parking tag number to the Hilton valet parking. My car was ready at the entrance to the hotel on our arrival.
great service. |
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| Hilton Review |
| (May 30, 2012) Staff was helpful, shuttle was fast, and the parking was cheap. Great experience and I would park there again. |
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| great service |
| (May 27, 2012) The text service when you land and have your car waiting is awesome. I love the way you've designed the program. |
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| Easy and Efficient |
| (May 24, 2012) Drop off and pick up ran smoothly. Good job guys! |
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| Good |
| (May 11, 2012) Staff courteous |
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| great experience |
| (May 3, 2012) this was the first time i used the valet parking at the hilton hotel at lax for long term parking for my 5 day vacation. overall my experience was a pleasant one. the hotel is fairly busy and the valet gets a bit backed up but everyone is extremely courteous and it is so close to the airport. if you are stressed out about getting to the airport on time and don't leave yourself enough time, i would recommend another place. i like to give myself ample time to check in and i don't mind waiting for my plane, so i had a pleasant experience. the shuttle drivers were extremely helpful with the passengers bags and making sure that they had the right airlines to drop off passengers at their proper terminals. |
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| Fabulous service! |
| (April 23, 2012) Very convenient location to the airport. Service was impressive, shuttles always available and can't beat the covered parking. We'll use this service again for sure! |
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| London and back |
| (April 19, 2012) As always, everyone affiliated with the LAX Hilton valet parking and shuttle were extremely courteous. I am and will continue to be a repeat customer. |
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| Great service |
| (April 19, 2012) This is the first time I left my car at the Hilton valet parking, and was very impressed with the service!!
I returned from my trip with my car is perfect condition, and the staff working at the hotel were very professional and eager to help me with my luggage.
I did wait some time for the shuttle to pick me up and drop me off at the airport. However, I was not in a rush --- so it was not a huge inconvenience.
I travel out of LAX very frequently, and will leave my car at the Hilton for all my trips going-forward.
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| valet text message for car |
| (March 30, 2012) One of the reasons I chose valet service over self park was the ability to text after arriving in order to have my car waiting when the shuttle pulled up. I texted, then waited about 20 minutes for the Hilton shuttle to appear, but when I arrived at the Hilton my car was not waiting for me as I thought it would according to the directions on your information. I was greatly disappointed, because my plane was an hour late getting in and I wanted to leave for home as soon as I could, for it was midnight at that point and I was exhausted with a 45 minute drive home from the Hilton. I will say that when it came time to put my ticket in the machine in the lobby, someone was there to help with that, and made it much easier and faster.
Other than having to wait for the car, I always enjoy parking at the Hilton when I travel out of town for any length of time. |
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| the best |
| (March 11, 2012) i will come back great experince |
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| Very pleased, very convenient |
| (March 9, 2012) Very pleased with Valet service, Although, the bus at times take to long to be picked up. |
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| Airport Valet |
| (February 23, 2012) Very convenient and easy. |
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| Recommended |
| (February 18, 2012) I have used this facility once before and will be using them again shortly. It's great. Service is prompt and courteous. Shuttle buses are frequent and drivers helpful. And no damage to vehicle. |
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| Trip |
| (February 10, 2012) Hilton airport staff very friendly. Shuttle driver very helpful. |
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| Parking |
| (February 8, 2012) Using the Hilton secured parking was a great experience.. Everyone was so polite and helpful. Shuttle was on time and driver also very helpful. I felt very comfortable leaving town knowing my car would be safe and secure. I will use your parking again. Thank you
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| Easy and reliable and worth every penny! |
| (January 25, 2012) We have used the Hilton L.A. airport valet parking about 6x now. We are recommending it to everyone we know who flies out of LAX. We wouldn't think of going anywhere else to leave our car long term. Everyone is very polite and helpful..I loved when the Hilton even had small cups of coffee for us while we waited for the shuttle..how great is that? We won't go anywhere else. |
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| valet parking lax |
| (January 14, 2012) All parts of operation above average. Will definitly use again. |
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| Easy and efficient |
| (January 13, 2012) I found the Hilton LAX Valet to be reasonably priced, friendly, quick and efficient. I'd recommend and use again. |
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| worked the way it should |
| (January 9, 2012) whole process worked very well. Shuttle driver was friendly and helpful. Car was ready and waiting upon return. |
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| Value & Service |
| (January 7, 2012) best value at LAX .....easy and fast service |
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| Great service! |
| (January 6, 2012) The staff was very courteous and thwe check in and check out process was simple. The service was great and I highly recommend the Hilton parking service. |
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| Love it |
| (December 4, 2011) I don't want to tell people about it because then it won't be available when I need it. |
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| full |
| (November 18, 2011) The bus was full, so we had to drive to the airport. |
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| it's very good |
| (November 14, 2011) It's my fist time to use this service. It's very good. I will use it next time. |
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| Great |
| (November 10, 2011) Great service-no hassle |
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| Review for Hilton LAX Airport Valet |
| (November 2, 2011) I have been very happpy with the valet service. I have used it several times over the past few years.
I particularly liked texting my number to them after our flight landed and my car was ready when the shuttle arrived. I used this service for the first time. It worked quite well.
The only complaint I have this last time when we used the shuttle is when my husband and I exited the baggage claim. We saw the Hilton shuttle bus, my husband and I waved are arms and signaled for the driver to stop. The shuttle was empty. The driver passed right past us. I don't think he saw us but my husband was quite angry. I also noticed that we were not in the right location for the hotel shuttle area we were over a bit. I didn't notice this until after the shuttle went by.
The next shuttle arrived approximately 5-10 minutes later.
I thought the staff are courteous and helpful whenever we use the shuttle. The staff on the buses are also helpful with getting our bags on and off.
My car was left just like I had left it.
I think the price is competitive with other shuttle services.
I plan on using the shuttle service again the next time I fly out of LAX. |
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| Review for Hilton LAX Airport Valet |
| (November 2, 2011) I have been very happpy with the valet service. I have used it several times over the past few years.
I particularly liked texting my number to them after our flight landed and my car was ready when the shuttle arrived. I used this service for the first time. It worked quite well.
The only complaint I have this last time when we used the shuttle is when my husband and I exited the baggage claim. We saw the Hilton shuttle bus, my husband and I waved are arms and signaled for the driver to stop. The shuttle was empty. The driver passed right past us. I don't think he saw us but my husband was quite angry. I also noticed that we were not in the right location for the hotel shuttle area we were over a bit. I didn't notice this until after the shuttle went by.
The next shuttle arrived approximately 5-10 minutes later.
I thought the staff are courteous and helpful whenever we use the shuttle. The staff on the buses are also helpful with getting our bags on and off.
My car was left just like I had left it.
I think the price is competitive with other shuttle services.
I plan on using the shuttle service again the next time I fly out of LAX. |
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| Lax Hilton valet parking review |
| (November 2, 2011) Staff courteous, dro off/pick up area clean & safe, fast, efficient, easy checkout, staff helpful".........
Have used parking lot twice. Will definitely use it again.
Thank you! |
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| Hilton Airport Parking |
| (October 30, 2011) We were very happy with Hilton airport valet parking-Staff was very courteous and helpful-By using the on-line booking was very reasonable-Was a little confusing when we came back not knowing how pay using the kiosk-We will definitely use again. |
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| Good service |
| (October 19, 2011) Staff was very courteous and helful. We had come from overseas and had lots of luggage and the driver kindly loaded onto the shuttle.
love the ability to text for your car and save time. |
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| Valet Parking |
| (October 16, 2011) It takes too long waiting for the shuttle at the terminal |
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| Overall satisfactory |
| (October 13, 2011) Waited quite a bit of time for the shuttle to arrive whereas shuttles for other parking locations came by more than once while waiting for the Hilton shuttle. |
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| Valet |
| (October 6, 2011) This is the 2nd time I've used the valet service, and while it has improved significantly since the last time, there still remains room for improvement.
I made the reservation online, but that appeared to be meaningless except for the discount offered for per-booking. No one anticipated our arrival on either end, and there was no advantage, with the exception of a modest discount. The shuttle to the airport arrived at about the same time we did, but because their were so many passengers waiting, we were forced to take a taxi to the terminal.
Our ticket indicated that we could text the valet upon our return, and the car would be ready for pick-up, but apparently the valet does not receive text messages, and we had to go through a convoluted process of paying for parking at a machine inside the hotel, and then taking our ticket to the valet desk to prove that we had paid, before they would bring our car up.
Once the car was brought up, I had to provide the ticket as well as the paid receipt again, in order to get my keys.
In conclusion it was a generally positive experience, however some additional thought should be put into the process,and some thought should also go into the traffic flow through the portico...the biggest delays were from cars being dropped off/picked-up, and shuttles attempting to get to the door, around parked cars. |
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| hilton airport valet parking |
| (August 31, 2011) Took a while for shuttle to get the a/p for pick up, maybe you only have one shuttle??? Other than that, everyone was helpful and nice. Thank you |
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| Takes forever to get a valet to give you your keys!!! |
| (August 28, 2011) I was disappointed that such a pretty hotel would have such a rude valet with S-L-O-W service to give this weary traveler my keys. It took the valet at least 25 minutes to give me my keys. He saw me, he was not busy and yet it took this valet sooooo long to give me my keys.
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| Almost There |
| (August 25, 2011) I have been parking at the Hilton for years so am used to the procedure and can count on things working pretty well.
The main problem now is that the shuttle pick up at the airport runs much less frequently than most all of the other shuttles, so it means waiting a longer time.
I had trouble with the new procedure at the cashier window. Gave my barcoded form and the ticket. Then I had to go to the machine in the lobby to finish paying with my credit card and get a receipt. Am still not clear on whether I have to go to the window first and then to the machine--but the car was there by the time I had gone back and forth from window to machine twice!
Still like being able to make reservations on the internet, so will try again next time. |
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| Parking at Hilton |
| (August 24, 2011) Our parking experience was very positive. The valets were considerate and prompt and very helpful |
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| Good and the Bad |
| (August 21, 2011) I used the Hilton parking on two different occasions this week. The first was from Sunday August 14 to August 18. The second was August 19 to August 21.
The first parking experience was fine and I waited no more than 10 minutes for a pick-up. The second occasion was fine as far as a quick pickup, but when I went to pay my bill, the cost was $90+ instead of about $30. After complaining and showing a copy of my reservation, and waiting about 10 minutes for someone to come and attempt to figure out what happen, you finally agreed on the correct amount. The person in line behind me had the same problem, and fortunately someone finally showed up to allow us to pay the correct amount so we could get our keys. I found this very very disappointing! |
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| Happy Parking |
| (August 17, 2011) Everything worked according to plan. My car was delivered to me promptly and was as clean as when I parked it for three weeks. |
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| Parking |
| (August 15, 2011) Everything was great. Easy in and out. Shuttle was quick and easy. |
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| Recommend to friends & family |
| (August 14, 2011) It was our first time parking at the Hilton. It was very simple and the staff was great! |
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| ? |
| (August 12, 2011) Everything was fine, except the payment machine inside was a bit confusing.... |
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| Best airport parking experience yet! |
| (August 9, 2011) I don't think I will ever use another providers parking service again. Hilton was so quick and easy. Shuttle to LAX was right there at the valet stop when we arrived and on our return we waited only a few minutes for the shuttle to pick us up at the terminal. Car was waiting for us when we arrived back at the Hilton. Great service. Thanks |
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| 5 stars service at low price |
| (August 7, 2011) I just swithed to Hilton Hotel valet parking from other well known parking place at LAX.
Great service, great care, treat me and car like I am staying at Hilton.
Thank you.
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| Great |
| (August 5, 2011) I loved the service and will be using it again within 10 days. The only problem was waiting for the return van at the airport which was like a zoo at 11:30PM at night. Waited with the "mob" for over 20 minutes! |
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| Parking by Internet reservation |
| (August 4, 2011) Excellent. Quick service, car witing. No problem at all. Very polite employees. |
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| Happy Customer!! |
| (August 1, 2011) Excellent Service!! |
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| airport parking |
| (August 1, 2011) as usual the service was great the guys who drive the shuttles are always great. I have used this service several times before and will continue to do so. Your prices are much better than anywhere else with better service thanks |
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| Great Parking Option |
| (July 25, 2011) Staff friendly, quick, car ready right away |
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| Great service every time |
| (July 24, 2011) On every travel, I always valet at Hilton. They are very quick at servicing my car and the shuttle always seems to be there to take me to the airport. On the way back you can text them to have your car ready for you when you arrive. Awesome! |
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| easy, convenient, efficient |
| (July 21, 2011) Especially using the coupon we got on-line which saved us a lot of money. |
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| airport parking |
| (July 17, 2011) excellant all around drop off to pick up |
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| So easy |
| (July 10, 2011) I usually don't fly out of LAX, but with Airport Parking it makes it so much easier. My car was waiting for me when I got off the shuttle. This is the way to go! |
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| Excellent |
| (July 10, 2011) Like clock work...perfect!
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| A good experience |
| (July 9, 2011) Perfect and so convenient. |
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| Uncertainity when parked car |
| (July 1, 2011) when we arrived the attendant took our car gave me a tag and said nothing else. I told him it was airport parking and there was no comment. I was not certain if the car was going to airport parking or if he was even an employee. However when we returned the car was waiting and everything was fine. However we had to wait for 25 minutes to get picked up by the bus which seemed too long and the service could have been better on that point. |
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| Hilton Parking |
| (July 1, 2011) Everything was excellent and all the people were very courteous. I work for a service company and it was great to get good service! |
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| Too much wait! |
| (June 10, 2011) Love the price and convenience - but - on our departure from the Hilton we had to wait for a second bus to take us to the airport (lots of people) and had to wait about 30 minutes after baggage pickup on return. Not the best. Need more buses... |
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| Great service |
| (June 8, 2011) I arrived late due to traffic, and the service staff whisked me out of my car, took care of my bags and held the bus for me to jump right on before leaving. The drivers both ways were very personable and helpful with my bags. I will always use this valet service, especially with the great price.
Tiffany Reinhold |
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| Hilton LAX Parking |
| (June 2, 2011) Worked out very well and was very efficient for getting to/from the terminal. |
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| Hilton LAX valet |
| (May 18, 2011) Excellent service by valets. Did get concerned about the wait for the shuttle bus when we returned to LAX. Perhaps at busy times they might consider running the shuttle every 15 minutes. The valet service makes it quick and easy to drop off the car for boarding the shuttle at the Hilton. |
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| Excellent service!!!! |
| (May 17, 2011) Excellent!!!!
I was empressed that they check your car for damages before parking. I just saw the valet guy doing it while i was already in the shuttle. |
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| Good as usual |
| (May 16, 2011) should have direct phone # on the claim check so don't have to go through the switchboard |
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