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| Some Concerns |
| (July 29, 2009) My car was well kept, but I noticed that My ash try full of quarters was emptied out. I was very disappointed to see my quarters missing.
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| Safe and reliable |
| (July 29, 2009) Secure parking. Very convenient because of proximity of airport terminals. Prompt transportation to and from terminal by friendly staff driver was appreciated. Will come again. |
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| Excellent service |
| (July 28, 2009) Thanks |
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| Very Efficient |
| (July 28, 2009) I recently parked at Dollar Rent A Car Parking. It was a very smooth experience and it was probably the least expensive option for parking at LaGuardia Airport. You pulled in, walked inside and gave them your info. They parked the car for you and brought you the car when you came back. The bus ran very timely. I could have not asked for a better experience. |
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| Bad experience |
| (July 28, 2009) Upom arrival I was waiting about 40 minutes for the bus's pick up before somebody told me to call for the bus. Only than I learned that they have only one small bus which is not running like shuttle but rather had to be called
Upon checking out they were trying to charge me $98 dollar instead of $56
Desk people were very unfriendly. Most likely will never use this service again |
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| Easy to get to. But may have to wait at times to get out |
| (July 28, 2009) Easy to get to. But, despite calling ahead as advertised, your car might not be ready always.
Overall - no hassles. |
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| Smooth Parking |
| (July 26, 2009) All went well w/o issue. I will use again in the future. |
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| frustrating, but car returned as delivered |
| (July 23, 2009) Everything was fine, except there was hardly anyone working behind the counter, both at drop-off and pick-up. Had to wait. Dollar employees finally picked up the slack. Also, someone stole my sunglasses - my fault I guess - but that still sucks.
At the end of the day, my car wasn't damaged, so I appreciate it. In another world I guess I'd be really annoyed with some of the above, but we've come to expect less and less haven't we.
Will I go back? I don't know. I will need to leave my car nearby, but will probably pay more and hope for better service. |
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| Many thanks |
| (July 22, 2009) Exceptional service. No one waisted my time. Thank you very much |
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| Quick and Easy |
| (July 21, 2009) Location close to LGA, we got on/off the shuttle quick, and the transaction at the desk was quick! |
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| easy and cheap but... |
| (July 20, 2009) ... bad pick up experience. had to wait a long time to get car. Staff wasn't aware that no one was getting our car. That said, I would park there again because they were cheap, close to the airport and, generally, had good service. |
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| good , no problem |
| (July 19, 2009) no problem, and very professional
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| great experience!!!! |
| (July 17, 2009) They did a great job. |
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| Good Deal! |
| (July 16, 2009) The price was the best deal, the service was prompt. Shuttle was very useful and reliable. Customer service over the phone could always use some improvement. |
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| first time user very happy with experience |
| (July 15, 2009) i booked online ... showed up ... was on a bus to LGA within minutes. on the way back a bus was there within a couple min ... its close to the parking so again i was back on the road within minutes. the car was parked deep underground ... very secure i think |
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| Review |
| (July 15, 2009) I have parked there many times. The overall rating is good. However, the wait for the shuttle and to get processed out is long sometimes. In spite of that i will continue to park there, but wish the service was faster. |
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| Short Stay |
| (July 14, 2009) Everything was excellent, easy to dropoff the car and when we returned only waited 10 minutes to be picked up and another 5 minutes and I was driving home. I would use them again for short stay parking (a week or less)... |
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| dollar rent a car |
| (July 13, 2009) overall comments are positive. There was a bit of a delay waiting to retrieve my car upon return because it was parked at an offsite location. |
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| Awful |
| (July 12, 2009) I have a 3 and a 1 1/2 old. We arrived late around 1:30 in the morning. After this horrible flight, I arrived at the rental car center and had to wait for over an hour. You had 1 person working the counter with a line out the door.
I will never use this service again! |
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| Excellent Service |
| (July 12, 2009) Making a reservation was fast and easy. Service upon arrival and return was professional and prompt. I would definitely use this facility again and will recommend it to other travelers. |
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| Excellent |
| (July 11, 2009) Excellent service, its convenient, its safe and they have good prices with no hidden fees. |
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| No problems |
| (July 7, 2009) There was a van waiting to take us to the terminal. The driver was pleasant. He helped us with our luggage. We called when we got back into town and they came and got us immediately. Again the driver was friendly and helped us with our luggage. Our car was waiting for us when we got there. Not one problem. Well worth the money. |
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| This is the Way to go |
| (July 3, 2009) Everything went smoothly - no issues getting to the airport and being picked up upon our return. This is the second time we have used Dollar and it will not be the last. |
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| Very Good |
| (July 2, 2009) Second time I have used them. Everything went as planned again. Very good service. |
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| Would return |
| (July 2, 2009) With the exception of pick-up at Delta shuttle taking 20 minutes, your service was excellent! |
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| First Time and Excellent! |
| (July 1, 2009) I am only sorry I did not use Dollar parking before on previous trips. Easy to find, courteous staff both at the garage, the desk and the shuttle bus. Just keep doing what you are doing.
Thanks and I will be back again! |
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| OK...Not great...Will try other parking locations |
| (July 1, 2009) Everything went ok. I dropped off my car and got it back. However, things were VERY slow. The counter inside is a mess (hard to get somebody's attention; the parking person is off in the back doing god knows what). Nobody is in a rush to do anything. I called when I landed to ask for my car, and when I got to the parking lot (20+ minutes later) it still wasn't there. I waited another 25 minutes after I already arrived at the lot to have someone get it for me. 25 minutes! So 45 minutes total. That's just not acceptable. |
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| Parking at LaGuardia |
| (July 1, 2009) Desk personnel polite and helpful. |
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| Mostly Good |
| (July 1, 2009) I only rated this experience with 3-stars because we waited an inordinant amount of time for the delivery of our car. We liked the rate, the drop-off process, the shuttle service to and from LaGuardia Airport, but, if my memory serves me correctly, we waited almost 30 minutes for our car to be delivered. In addition, we did not receive any progress updates while we waited for our car. Honestly, visions of the parking scene from "Ferris Bueller's Day Off" began running through my head, although we were only waiting for a 1999 Ford Explorer, not a vintage Ferrari! I do not understand what took so long because the driver did alert someone that we were on the shuttle, so I would have expected the delivery process to start then. I suggest the management improve their communication process, especially if the car will take a long time to deliver. Thanks! |
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| My car was damaged at your parking garage |
| (June 30, 2009) Dear Dollar Rent A Car,
I've been using your service for the past months that I've had to flight out of La Guardia but unfortunately this weekend my car was damaged at your parking lot and I only noticed it when I came home on Sunday night.
As soon as I parked the car and my husband came out to receive me, we noticed that the round corner of the front bumper was crashed and the bumber is loose. Probabbly it was hit with a wall or post when making a turn or parking it.
I did not call Dollar Rent a car since I thought you would probably not make yourselve responsible since I did not check my car at the time of leaving the parking lot.
The sad part is that my car was in good shape when I brought it in on Saturday morning and when I came home on Sunday night the bumper had been damaged.
For this reason you would understand that my review cannot be good for you parking company.
Regards,
Lina Tobar |
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| Highly recommend |
| (June 27, 2009) Would definately use again. Dollar was easy to find. The shuttle was quick to drop off and waited just 5-10 minutes for pickup. |
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| PR training? |
| (June 25, 2009) when I dropped off my truck...great service. When I called the # to let you know that I landed, I was not sure what I info I was supposed to give as I had never used a park/fly service before...the woman on the phone was VERY RUDE. if it had not been for that it would have been a much better experience. maybe someone should tell her that she should check the really bad attitude at the door next time she goes to work...when you're answering the phone please try to be more helpful to people who have been flying all day and might just be exhausted themselves. |
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| Parking |
| (June 25, 2009) The service itself was real good but the friendliness of the staff could be very much improved. |
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| dollar rent a car, LGA airport |
| (June 25, 2009) Overall, experience was good for first time. Only problem was with returning and picking up my vehicle. The driver called in my ticket, yet the car was not brought up from storage. Another person called themselves on the phone, and his car was up front before mine. I had to wait about 20 minutes to get my vehicle back, as the workers kept brining up the wrong vehicles...they brought up 2 wrong cars before getting mine. The drop off was great...less than 5 minutes..getting the car back took a total of almost 30 minutes, which I did not understand why..... |
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| Parking at LGA |
| (June 22, 2009) Moderate rates, minimum waits, courteous friendly staff. |
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| Parking |
| (June 17, 2009) From begining to end this was a great experience. Great Job Dollar Renta Car. The line was quick to drop off my car. The wait to get the bus to the airport was less than 5 minutes. When I called to get picked up after I came back the wait was less than 10 minutes for the bus and my car was waiting for me when I got to the office. Everyone I dealt with was courteous and helpful. I will definitely use Dollar again and let other family and friends know about my Great experience. |
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| Good |
| (June 16, 2009) I was pleased with the facility. Whenever I have to travel
from La Guardia I will use the parking lot again. The parking was convenient for me. |
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| Dissatisfied |
| (June 16, 2009) I was very dissatisfied with the service. The lines were too long and the Driver was not a all curteous to passengers with kids even. Then the driver droped us off in the arrival section instead of the Departure section. So had to walk all the way up with the bags and my kid to the upper level. That is not considered terminal drop off. The return was horrible as well. Had to wait for 35 mins for the shuttle to show up. |
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| good value |
| (June 16, 2009) The proce was reasonable. I was picked up quickly. The whole process was fast |
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| poor |
| (June 13, 2009) DRIVER NEVER GREATED CLIENT.IN FACT DID NOT DISPLAY
CUSTOMER SERVICE SKILLS AT ALL.DID NOT TAKE LUGGAGE.
AT PICK UP THE DRIVER NEVER LEFT HIS SEAT.
THE COUNTER STAFF WAS POLITE AND FRIENDLY,BUT THERE WAS A TOTAL DISCONNECT BETWEEN THE TWO AREAS(COUNTER AND DRIVER)
I WOULD THINK TWICE BEFORE USING YOUR SERVICE AGAIN. |
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| Very Good |
| (June 12, 2009) I was very happy with the Dollar Parking. When I got there I gave the information about my car and a shuttle took me to the airport. When I arrived I made a call from the airplane and I was picked up and my car was waiting for me when I got there. It was very simple and easy. The only thing I would suggest to make it even easier is that the information about your car should be put on the online reservation so that you can just drop off the car and go. |
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| Excellent |
| (June 12, 2009) Courteous, efficient, quick check in and check out, very accommodating to a traveler's needs |
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| Parking Experience |
| (June 11, 2009) I was very pleased with the experince I had parking my car at Dollar Rent A Car Airport Parking near Laguardia Airport. Price was reasonable. Shuttle bus was on time and the trip to LGA & back was short. Check-out took a little more time than I would have liked but overall it was a good experience. I will definitely use them for parking in the future. |
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| Airport parking |
| (June 11, 2009) This was probably the easiest procedure ever. The shuttle was timely the staff was courteous. Our car was ready for pick up when we arrived homee Will be using this service again |
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| Dollar Rent A Card Airport Parking |
| (June 7, 2009) Great service! Fast, convenient and reasonably priced. Will definitely use this service again. |
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| Car Pickup |
| (June 4, 2009) It took almost 60 rings for someone to answer the phone for my pickup. The driver did not move his rump and I was forced to lift my cases onto the vehicle with a bad back. Finally when I arrived at you facility it took almost twenty minutes to retrieve my car |
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| economical and reliable |
| (June 3, 2009) it takes a few minutes either to drop off your car or to pick it up - but if you have the time, they were completely reliable both times i've used them.
i would recommend Dollar services. |
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| mr ferranti |
| (June 3, 2009) everything went as it should have |
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| review |
| (May 27, 2009) It took over 20 minutes for them to pull the car around as they didn't have the right ticket or it was never given to the guy who pulls the cars around. After a long flight to wait that long was hard. |
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| Better than most |
| (May 27, 2009) Well priced, close to LGA, timely van service, no wait to drop off or pick up. |
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| I recommend it |
| (May 26, 2009) Drop off the car... took me to the airport within 2 minutes, waited about 3 minutes to be picked up. Waited about 15 minutes to get the car but they were busy. Good experience. |
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| it 's good |
| (May 26, 2009) it's good, people are friendly |
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| Review |
| (May 26, 2009) Dropping off the car was fine, but picking up the car was not.
We had to call numerous times before the van showed up at the airport -- waited over 20 minutes from the time we called (and we already had our luggage and were waiting outside).
Then, when we arrived at Dollar, the car was not ready to go. We waited at least another 10-15 minutes for the car. Why bother to ask for the ticket number if the car isn't going to be ready and waiting? |
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| My Experience. |
| (May 26, 2009) I had a pleasant experience with Dollar Rent a Car Parking. It was very convenient and I did not have to wait long at all when I returned from my vacation. The shuttle was there within two minutes.
I will definitely use Dollar again.
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| Why do I have to call? |
| (May 24, 2009) It all worked out OK and the price was very good -- BUT. When I dropped off the car they told me to call the number on the claim check to get picked up at the terminal when I return. I said, "can't I just get your shuttle bus"? They said they might miss me. OK. when I got back I called the number and it was a menu system that didn't have a choice for my situation. Big surprise. Anyway, I saw the Dollar shuttle bus and flagged it down. Like I said, it all worked out. |
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| parking |
| (May 22, 2009) the staff were efficient and the shuttle was prompt a very smooth transaction |
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| Using Dollar Makes Dollars and Sense. |
| (May 21, 2009) Check-in and check-out were perfect and the rated were reasonable. I highly recommend Dollar to anyone needing to park a car at La Guardia Airport. |
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| Ahem |
| (May 20, 2009) I waited about 15 -20 minutes to get my car which is too long but not as long as some irate Dollar rent a car people who wer e returning their cars and had longer waits. I am from NY and the sense you get is "typical new york". Nothing is easy, you cannot just turn your car in to a guy in the parking lot who is nice and gives you your receipt immediately.
That being said, this lot is VERY close to LaGuardia. Drop off was easy and my experience picking up my car may have been an outlier since they appeared short handed. |
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| Easy and Quick |
| (May 14, 2009) It was extremely easy to find and convienent to the airport. Beats paying $30 a day in the airport lots, but $18 plus tax is still pretty expensive... |
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| Pleased |
| (May 13, 2009) I was quite pleased with the service of this parking location. Transportation to and from the airport was quick and efficient, and they had my vehicle staged for me when I returned on a late Sunday evening. It was affordable and secure compared to other local alternatives. I will definitely use them again when I fly out of LGA. |
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| criticism |
| (May 12, 2009) Drop off was excellent and I was driven immediately to the Delta terminal.
Pick up was disastrous. I called at 11:35pm for a pick up. Telephone answering service was slightly confusing as there was no prompt for pick up. When the call was answered I was told that van is on its way. Because of that instruction, I waited outside and waited and waited. I called again at 11:50 and was again told the van was on its way (Note: Delta is the first stop), I waited outside again. I called a third time at 11:58 and was again told the van was on its way. It arrived at 12:08. This is too long. At least I could have been told the first time to wait inside because the van would be there in 30 minutes. It was cold outside that night. When the van arrived the driver told us that he was the only driver on at that time. I can understand but better instructions would have ameliorated the wait. When I arrived at the office all was taken care of expeditiously. |
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| parking |
| (May 7, 2009) made our trip to airport much easier. no long wait for transportation to and from airport.
Thanks |
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| yes |
| (May 7, 2009) The staff was very friendly and courteous . The car was at the front door upon my arrival and the ease of exiting was a pleasure. |
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| My stay at Dollar |
| (May 4, 2009) I had no problem with Dollar and I would use them again without hesitation, BUT as I was exiting the garage, I was stopped by an employee and asked for "my papers", my response was "what papers?" he meant to say 'May I see your receipt please". I think someone should revisit their policy and procedure to retrain employees to speak and understand the ENGLISH language.
Jane Diodato |
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| Good service, close to airport, quick and easy transaction |
| (April 30, 2009) The lot was super easy to find-right off the Grand Central, the staff was friendly and efficient, took the car, processed our drop off, gave us return instructions and a ticket, and got us on a shuttle within 5 minutes. Another 5 minutes on the shuttle and we were at our gate.
On the return, we were picked up within 15 minutes of calling the lot, it took 5 minutes to pay, and our car was waiting outside the office before we finished signing the receipt.
Great experience, great price, couldnt be happier. |
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| Would have been five stars....... |
| (April 30, 2009) Your staff, and facilities are great. The reason for a missing star is that I was told that in the future my F 150 will require and oversize rate of $24. This will put me at an alternate parking location. |
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| Stressful |
| (April 30, 2009) While my car was physically fine on arrival when picking it up, an unfortunate incident occurred.
Two van/shuttle drivers became involved in a fight directly in front of us and two other customers in the other shuttle. This was over who was supposed to pick us up. Ridiculous! This behavior was completely unprofessional and unacceptable. My wife and I provided a statement to the night manager who was very apologetic and professional. He should be commended on how he handled the situation. Regardless my wife and I did not need this having just returned from a last minute flight due to a family emergency. This totally added to our stress.
We'll think hard before using Dollar in the future. |
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| Everything as expected |
| (April 30, 2009) Parking lot is close to LGA, transfer buses came quick both to and from the airport, no issues with the car, they got it out within 10 minutes of me arriving at the lot.
Price seems to be best around LGA, although I don't think 16 dollars a day is cheap, considering one pays 15 bucks a day at JFK.
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| Excellent |
| (April 29, 2009) I was very happy with Rent A Car Airport Parking services. It was fast and easy and I felt confident leaving my vehicle there.
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| Very pleased |
| (April 27, 2009) We have used Dollar twice and plan on using them again. They are very reliable, courteous and prompt. |
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| experience |
| (April 27, 2009) thought it was good and would use it again, however the drop off was great yet the pickup seemed to take a very very long time and was disappointing like 40 minutes |
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| help me get my car faster |
| (April 26, 2009) Everything was great except when I picked up the car I had to wait a while. It was Friday at 5pm, the place was very busy. |
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| Ratings |
| (April 23, 2009) Wait for bus was about 20 minuets after call. All other aspects fine. |
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| dissappointment |
| (April 23, 2009) I found this experience frustrating. When I arrived I was told that my reservation information was unnecessary. When I picked up the car, the man who was "helping" us was both dismissive of the inconvenience of attempting to sort out what my proper billing shouldve been. He was also, completely condescending. Additionally, we had to wait over 20 mind while our car was located. It was an overall disappointing end to a vacation. |
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| Dollar Airport Parking |
| (April 23, 2009) Quite close to La Guardia, shuttles very efficient. Would definitely use Dollar Parking again. |
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| No complaints |
| (April 23, 2009) Convenient and well worth it. |
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| Too slow at retreiving my car |
| (April 23, 2009) It took over 20 mins once I was at your garage to get my car. Your driver asked for and passed on my ticket number, but that didn't seem to make any difference. |
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| I had to wait 35 minute for the shuttle |
| (April 23, 2009) my flight was delayed and I returned at midnight. I had to call the Dollor 4 times before the shuttle came. one of the guys who answered my call was not proffesional. If I wait for 35 minutes for shuttle to pick me up at airport I dont see any advantage of parking near the airport as I could have taken a bus and train and there is no time advantage. all other shuttles passed by 3 to 4 times.
my best advice is the shuttle should be more frequent.
the service at the parking lot was ok. |
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| Dollar Rent A Car= Dollars Well Spent!! |
| (April 22, 2009) Dollar Rent a Car at LaGuardia is an amazing parking experience and I definitely recommend this option!! Fast and wonderful. We parked and were at the airport in minutes. The shuttle drivers and the staff are fabulous! We returned and called for the shuttle and it was there in 5 min and then our car was already waiting for us! really amazing! the parking is covered and the car was totally fine. this operation is great!! thanks dollar and thank you to your wonderful and warm shuttle drivers!! Also aboutairportparking.com offers a great service. we needed to change the time of our arrival at Dollar and I emailed them and it was promptly changed! That's great service!! |
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| Good deal |
| (April 22, 2009) It was convenient and affordable. Everyone was very helpful. |
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| Parking |
| (April 21, 2009) Making reservations was fas and easy, Arrival was fast and bus was waiting to take us to airport. Picked up from airport was excellent. Waited 5 minutes for car to brought to us. Excellent service |
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| Kudos to your personnel |
| (April 21, 2009) The personal that I dealt with at Dollar Rent A Car Airport Parking were extremely nice. Everyone was polite, considerate and courteous making it a pleasurable experience. The next time I fly out of LaGuardia Airport, I will be using your parking facilities again.
Thank you
Robert Adams |
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| Terrific experience -would definitely use the service again |
| (April 21, 2009) Our group of 7 arrived at 5:15 AM for a flight from LGA at 6:30 AM. I had made a reservation on-line so the check in took two minutes. The shuttle bus was waiting with it's doors open to take us to the airport while I checked in. The trip to NWA took less than 5 minutes.
On the return, I called the phone number on the claim ticket when we arrived at the baggage claim area and waited no more than 10 minutes for the shuttle bus to pick us up and take us back to the parking garage. I was able to get checked out and on the road in less than 15 minutes. I would definitely use the Dollar Rent A Car Airport parking again and would recommend it to anyone needing a park and fly service. |
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| Dollar Parking |
| (April 21, 2009) Everything went very well Thank You, definately use again. |
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| Good Experience |
| (April 19, 2009) The service was good, with prompt drop off and pick up. My car was ready and waiting when the bus brought us back to the Dollar location. The service was superior to avistar which seemed crowded and confused during our last several visits. The cost was reasonable and the recordkeeping good. The location is easier to locate being right on 94th street, which is right off the airport property. |
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| A good experience, |
| (April 19, 2009) It was a very definite good experience. Especially on arrival home from a long day changing planes and going through international customs.
From drop off of our car 5:30 am to pick up seven days later at 3:30 - was able to dial pick-up call from baggage area at supplied phone and pick up was speedy.
All in all I am very satisfied with dollar.
Thankyou. |
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| Relly Good |
| (April 18, 2009) It`s good and convinient. |
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| Best |
| (April 18, 2009) We were very pleased with your parking facility. It is just a stones throw away from the airport, and the mini bus arrived promptly on both ends. We will definitedly use your facility again. |
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| Highly Satisfied |
| (April 17, 2009) Parking both in and out procedure worked smoothly. Nice work |
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| Review of Dollar Airport Parking |
| (April 15, 2009) We have used your services before and always find it to be easy, efficient, and reasonably priced. Thank you. |
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| Great Location |
| (April 15, 2009) You LaGuardia location was great. The shuttle drivers were courteous and friendly.
The only problem was when the valet brought us our car he got out of the car without putting it in gear and the car began to roll away from us. He caught it in time, but near disaster.
We would certainly use your services again in the future.
Regards |
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| Dollar Rent A Car Airport Parking |
| (April 15, 2009) Excellent friendly service and free shuttles to the Airport in less than two minutes. |
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| Dollar - LaGuardia |
| (April 15, 2009) Quick drop off process, shuttle service excellent on drop-off and pick-up. Had to wait a considerable time for car at pick-up; several people coming in after us were on their way before ours appeared. |
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| GREAT!! |
| (April 15, 2009) What a pleasure to park at Dollar -- it was easy in and incredibly easy out. I called, and 2 minutes later the bus showed up and our car was ready and waiting for me for a change. A wonderful way to end our trip. |
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| Nice to be valet, not so great when it is busy |
| (April 14, 2009) I loved dropping the car off in the beginning -- I made my way to the airport very quickly.
However, on the way back, we had to wait in line several minutes to pay, and then several more minutes for the man to get us our car. In total, I think we spend at least 20 minutes getting our car once we arrived to the car rental area. We also waited about 10 minutes for the shuttle itself...
Next time we may find another way to park... |
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| Excellent value/service |
| (April 13, 2009) I will definitely will use dollar rent a car parking service next time would recommend to anyone. Just allow 20-30 minutes extra time for shuttle ride/check-in time. |
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| OK Parking Experience |
| (April 13, 2009) We had a relatively positive experience. Check-in was easy and took very little time. Had to wait a bit for the shuttle, but once it came the driver was very pleasant and got us to our destination quickly.
When we returned, we had to wait a long time for the shuttle after calling. At least 4 buses from each of the other national chains drove past before we decided to call again. After that call, the bus arrived within 5 minutes. The driver, again, was very pleasant and helpful.
After we got to the parking garage, we waited 5-10 minutes for our car. Aside from that, we got on our way simply enough. Staff were pleasant and helpful. |
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| Parking |
| (April 13, 2009) I found a foot long scratch on the bottom of my car resulting in paint chipped off my car. I wished I had checked the car before I left the garage. |
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| Friendly and Helpful |
| (April 13, 2009) There was a little confusion over balance due which was figured out by a most helpful attendant and manager . |
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| Thanks for a great experience! |
| (April 13, 2009) I had an excellent experience with Dollar Rent A Car airport parking. The service was fast and courteous. I had no wait time getting to the airport. When I returned from my trip, a shuttle arrived as I stepped out of the airport. The shuttle quickly brought me to the garage where my car was ready for me. |
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