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| Arriva fantastic but departure slow |
| (December 17, 2009) When we arrived there, we thought we were going to miss our flight, but we made our flight in large part because dropping off the car and getting a ride to the airport was so incredibly fast and efficient. I was so thankful that I used Dollar. However, when we got back, the process was not so smooth. We called on the courtesy phone and it took about 15 minutes for pickup. Then, when we arrived at the Dollar location about half an hour after we put in a call on the courtesy phone, they still had not retrieved our car. (It didn't look like they were very busy. It just seemed like they were unconcerned about efficiency and about our wait time.) So we had to wait another ten minutes or so. That's a lot of waiting, especially when you're traveling with a toddler. |
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| Great experience |
| (December 16, 2009) Parking at Dollar couldn't have been easier. Drop off and pick up was a breeze. The shuttle was waiting for us as we exited the terminal. Thanks, Dollar. |
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| Excellent Service |
| (December 16, 2009) Efficient and friendly. Good value. |
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| Parkng at LGA |
| (December 15, 2009) Courteous, professional, and responsive service. Priced right. I have used this parking facility again and again, and will continue to do so. |
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| Very Pleased |
| (December 15, 2009) This was the first time we parked at the airport -- we usually take a taxi or public transportation -- and we were very pleased. Everyone was pleasant and everything went very smoothly. We'll use Dollar Airport Parking again. Thank you
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| Great Job |
| (December 14, 2009) This was the first time I used this service, it was terific, I highly recommend them. |
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| Smooth In and Out |
| (December 11, 2009) Everything went smoothly. Staff were pleasant and polite and worked to provide quality service. |
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| Efficient and Prompt |
| (December 9, 2009) Everything went according to plan. Person at counter keyed in information. Shuttle waiting to transport me to terminal. Upon return, shuttle showed up quickly and paperwork handled promptly. |
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| Excellent Service |
| (December 9, 2009) Prompt with delivery and pickup to the airport. Vehicle was easy to drop off and pick up. I would definately use Dollar Airport Parking again! |
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| Quick and efficient |
| (December 7, 2009) I had a pleasant experience. Quick and efficient pick up and drop off. Thanks. |
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| LGA parking |
| (December 7, 2009) Everything was great and efficient except that there is a deep scratch in the hood of my car that I didn't notice until the day after I returned. It was dark in the parking garage where I picked it up. |
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| great and easy |
| (December 5, 2009) the service was great. the vans came to take me to the airport in minutes and picked me up from the airport quickly after I called from the phones at the airport. I would definately use them again. |
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| Thanksgiving holiday parking experience |
| (December 2, 2009) We where warmly greeted on our arrival to drop our car off at Dollar for parking. The woman at the counter was friendly, smiling and very pleasant. The bus driver was accomodating, helped with the two carry on's we had and very outgoing and friendly - made it a pleasure.
Unfortunately our driver on the return pick up from the airport was none of those - he never got out of the drivers seat for us or the other two people that got on with us. He never helped with the bags (just 2 carry ons) said nothing other than where we picking up a parked car or renting and then whats your number. Have to say it was the first time we've encountered someone so distant and unaccomodating. The gal at the counter was wonderful and her smile and courtesy made up for the drivers lack of any personality. |
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| Excellent service |
| (December 2, 2009) The drop off and pick up was quick, easy and efficient.
The shuttle took us right to the airport on arrival at the garage and was there when we picked up our luggage. Our car was waiting for us when we pulled up and the checkout was so quick. Pleasantly surprised on our first stay at the garage. |
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| excellent |
| (December 1, 2009) The Dollar staff were all very polite, friendly, and efficient. Thank you -- I'll use you again. |
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| The Perfiect Option... |
| (December 1, 2009) This past weekend was the first time I used the Dollar Airport Parking and it was perfect in every respect. The price was right and the service was even better. I will surely use this parking option again and share with my closest friends. Thanks.
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| Great service |
| (December 1, 2009) Great service.
Clerks were courteous
Pickup at airport quick.
Will use again |
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| Top Quality Service - Economy Pricing |
| (December 1, 2009) We used Dollar's airport parking service at LaGuardia Airport in NYC over the 2009 Thanksgiving holiday. Our experience could not have been more positive. We were checked in immediately upon arrival, our bags carried for us to a waiting shuttle bust, and then we were wisked to our airline terminal all in the space of less than five minutes. Upon arrival, the driver graciously unloaded our bags without sny request from us.
Upon our return, in less than three minutes after notifying Dollar of our arrival, a shuttle bus was waiting for us outside the terminal. (Note: unlike our past experiences with some of Dollar's airport parking competitors, Dollar's shuttle arrived almost immediately and there was plenty of room to down.) We arrived at Dollar's garage in less than five minutes, where once again the driver unloaded our bags for us and carried them inside the parking office. The cashier was quick and efficient in processing payments (no suprises here; what we were quoted was exactly what we paid) and by the time we finished paying, our car was already outside waiting for us.
We simply cannot think of anything additional Dollar could have done to make our trip any easier or to enhance the quality of its stellar service. We have already recommended Dollar's airport parking service to several of our friends and relitaves and will continue to do so in the future. |
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| First Review |
| (November 30, 2009) I was very happy with your staff - they were friendly, professional and quick. My only negative feedback was that the windows were down for the entire time and as a result, it smelled like gasoline inside. |
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| Overall a good experience. |
| (November 30, 2009) My first time driving to and flying out of Laguardia since I'm from NJ and usually fly out of Newark. I was nervous about the whole experience but it turned out to be a positive one.
The facility was easy to find and very near to the airport. Parking was easy and the shuttle to the airport was very convenient.
Same thing on the return, with the minor exception that they had a hard time finding my car when I returned. After 20 minutes or so, they found it and I was on my way. No hassle with the coupon or applying my deposit towards my balance due.
Overall, a very positive experience 4 out of 5 stars. I would repeat. |
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| Great Service, Will Use DOLLAR Again |
| (November 30, 2009) Dollar was a great choice for my airport parking needs, they were speedy and efficient getting me to the airport and picking me up after my trip. I will definitely use them again. |
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| November 2009 Trip |
| (November 27, 2009) Everything was fine until I picked up the car. The invoice was off from what was quoted but someone from your service came and rectified and all was well.
Everyone was courteous and when we arrived to drop the car off, we were taken care of promptly and the bus was ready and waiting to take us to LGA (we were running a bit late).
Thank you. |
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| what i paid for |
| (November 25, 2009) good job of getting truck out promptly on my return |
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| Soviet-style service |
| (November 25, 2009) If you choose this operator, plan in LOTS of time to drop off and retrieve your car. I called from the airport so they could get my car out for me. When I got there, I waited on a long line to pay. Then they told me that I should wait by the door for my car. After 10 min, when no one had come to get me, I saw my car parked outside and went to get it. The key wasn't there. When I asked an employee where it was, he told me I had to get it from the desk (which again had a long line). No fun parking here. |
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| good service |
| (November 23, 2009) everything went smooth |
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| Slow |
| (November 23, 2009) Pick up at the airport was very slow. Every other aspect was just fine |
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| price and dropoff ok |
| (November 19, 2009) price was most reasonable in the neigborhood.THE dropoff went fairly easy and the airport shuttle left within 5 minutes of my dropping off my car. HERE IS WHERE THE TROUBLE BEGAN THE DRIVER WHO PICKED ME UP FROM THE AIRPORT RADIOED AHEAD WITH MY CHECKOUT NUMBER(I THOUGHT THIS WAS TO SAVE TIME SO YHE CAR WOULD BE READY UPON MY ARRIVAL.)WE ARRIVE I PAY THE BALANCE DUE (MY RECEIPT SHOWS MY CARD WAS CHARGED AT 7:41 PM)AFTER ABOUT TEN MINUTES THE CAR STILL IS NOT DOWN.WHEN I ENQUIRED INSIDE THEY TOLD ME YES THEY ARE BRINGING IT DOWN.ANOTHER TEN MINUTES GO BY AND NO CAR THIS TIME THEY APOLOGIZE SAYING ITS A WHOLE NEW STAFF AND THE CAR WILL BE DOWN ANY MOMENT. AFTER A HALF HOUR I WAS TOLD THE NEW REASON IT WAS TAKING SO LONG IS BECAUSE THE CAR WAS BLOCKED IN. 40 MINUTES AFTER I HAD PAID MY CAR WAS FINALY BROUGHT DOWN TO ME. AFTER SITTING ON PLANES A HALF A DAY DO YOU REALLY WANT TO WAIT THIS LONG TO GET YOUR CAR BACK? NEXT TIME IT JUST MAY BE WORTH PAYING A COUPLE OF BUCKS EXTRA TO A PLACE LIKE AVISTAR OR ONE OF THE OTHER PARKING FACILITIES. |
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| Airport parking |
| (November 19, 2009) Very efficient, timely and easy process |
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| happy easter..... |
| (November 18, 2009) fine... |
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| Satisfied |
| (November 18, 2009) Good experience---would use the services again |
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| trip to chicago |
| (November 18, 2009) Price was fine. Shuttle was fine. Getting car back was terrible. Completely disorganized. They returned cars to owners in no order whatsoever. People who paid for their car after me got their car back ahead of me. Avistar is much more organized. |
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| Great Service |
| (November 17, 2009) Excellent and quick service. |
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| Good price, convenient |
| (November 17, 2009) I parked at Dollar Rental Car because it was the least expensive alternative and had a free shuttle bus. The shuttle bus was great, location is very convenient, parking was fine. Employees are friendly and professional.
My only complaints are:
1. It took 15 minutes to get my car. We waited outside with other people who were also waiting, and started to wonder whether there was anyone actually retrieving cars.
2. For some reason, when I picked up the car, something had happened to my radio and I had to re-enter a code. Apparently this only happens if the radio is disconnected or a fuse is blown. I eventually retrieved the code and got the radio up and running but question whether anyone from Dollar was tampering with the radio.
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| off airport parking. |
| (November 17, 2009) from drop off to pick up, excellent experience and service and half-off and more then airport parking. |
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| Excellent Location and Service |
| (November 15, 2009) The location of the Dollar Rent A Car Airport Parking was within 5 minutes from LGA. Their rates are much cheaper than Airport Long Term Parking. Strongly recommended. |
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| Definately again! |
| (November 12, 2009) Easy,safe, smooth, affordable...THANK YOU!!! |
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| Good Choice |
| (November 12, 2009) The process was a smooth transition from the parking garage to the airport...We waited less than 5 mins for the shuttle each way. The value was also a good deal. I would definitely use Dollar airport parking again. |
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| Worth It |
| (November 11, 2009) Drop off was quick and easy. Shuttle was timely. Waited about 5 minutes for the car once the shuttle dropped us off. |
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| Dollar "Rent a Car" Airport Parking Service |
| (November 11, 2009) Even though I called for the shuttle, the driver was unaware of my pick-up request. I flagged down the shuttle while it was enroute to another terminal. More so, the cashier demanded payment at the pick-up desk, even though I prepaid by credit card. |
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| return |
| (November 4, 2009) had to wait about 10 minutes for the car when I got back to the site, Avistar would always have it ready |
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| Parking |
| (November 3, 2009) Overall good - I chose this place b/c the rates were more affordable. |
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| Best of C.E.R.! |
| (October 30, 2009) Very Convenient, very Efficient, very Reasonable! Fast drop offs and extremely well arranged pickup services as well! Looking for airport parking? This is the Only place to park your precious car! |
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| What does that mean? |
| (October 29, 2009) No complaints. Excellent service |
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| Great Service |
| (October 29, 2009) We Parked here for a weekend trip and had great service. The bus coming back was promt and the bus driver was friendly and personable. He called in our car numbers so it was waiting for us when we arrived. Would definitely use them again. |
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| Parking |
| (October 29, 2009) We had no problems able to get in and out pretty quick. |
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| Parking |
| (October 28, 2009) This is my fourth time using Dollar and I only have one problem upon checkout. They always over charge me, but they are always nice while fixing the problem. Will use them again! |
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| Parking at Dollar Laguardia |
| (October 28, 2009) All went like clockwork. Very Satisfied. |
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| great experience!!!! |
| (October 27, 2009) The dollar team does an excelllent job |
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| parking |
| (October 27, 2009) Going to park was easy and immidiately taken to the airport.But coming back on Saturday night .we waited 20 to 30 minutes before we were picked up.The car was ready but were not told to see the security guard to let us out
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| Bravo! |
| (October 26, 2009) Excellent! No Hassle! Secure! |
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| well done |
| (October 24, 2009) all employees were courteous and efficient. We will use dollar airport parking again. Combining parking and rental services results in more frequent service to and from the terminal. |
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| good! |
| (October 22, 2009) good and fast! |
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| Great Service |
| (October 22, 2009) It was my first time using the Dollar Parking @ LGA. Great experience and I would highly recommend it. I will definitely use it again. |
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| efficient process with some possible improvements |
| (October 22, 2009) efficient process, but the link to the directions leads to the wrong location. The map shown on the confirmation is correct, however. I also would prefer they took the key from you rather than telling you to leave the car with key inside on the lot. |
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| Easy drop off and pickup |
| (October 21, 2009) This place was great. Very close to the airport making this a good choice. Car was waiting for us upon return and we were back on the road in a matter of minutes. Would definitely park here again. |
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| Easy and Effective |
| (October 21, 2009) Very easy and effective process. Once I dropped off my car, there was a shuttle to take me to the airport. Once I landed, their was a shuttle to take me back to the parking garage where my car was waiting for me. Very nice people. Would use again. |
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| Quite convenient |
| (October 20, 2009) The location is great and the shuttle runs often, however, it takes a while to get your car - there could be a few more people bringing up the cars. |
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| no problems encountered |
| (October 20, 2009) Our bus driver was really nice and helpful as well. |
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| waiting... |
| (October 20, 2009) Hello, Just a note - once we got picked up at the terminal the driver took our parking ticket and called in to say we were on our way. Once we got to the parking office I paid then we had to wait a good fifteen mins for the car. Just for future once the shuttle driver calls in then you guys on that end need to have the car ready to go. If payment is made by credit card then have the account pulled up automatically to cut down waiting. A suggestion- If you park at Dollar then why not rent from Dollar at the airport destination and get a discount for being a loyal customer.
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| parking |
| (October 19, 2009) all very good, great service overall, just a tiny bit slow getting the car at end of trip, and exiting the lot...should have a person waiting to direct me to process of getting the car and exiting the parking lot. just a nit pick, overall very happy and will use again. |
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| Great location & friendly |
| (October 14, 2009) Dollar's parking is very near the airport, and the people there are friendly and courteous. It took about 10 minutes to get a shuttle to the airport when I dropped the car off, though, and almost 1/2 hour from the time I called before the shuttle arrived to get me at the other end of the trip. I wouldn't want to be on a tight schedule, but for the price and convenience I'll park there again if I fly out of La Guardia. |
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| So Easy!! |
| (October 14, 2009) Thank you for making my parking at Laguardia airport so easy!
It's a no brainer and I will definitely use this service again. The staff was courteous and friendly. KUDOS!! |
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| Very Easy |
| (October 14, 2009) It was great! I would recommend it to anyone. I will use them again. |
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| parked at dollar for LGA |
| (October 13, 2009) fine parking/efficient getting car to me. only negative was a rather long wait for bus to pick up both to and from airport |
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| excellent |
| (October 13, 2009) what a breeze! with a 70 year old mother, and a 4 year old daughter traveling with us, this was the easiest and less expensive way to go. we pulled in, checked in, boarded a shuttle and were at the airport in less than 15 minutes. upon our return, the shuttle was already called in for us, and with minumal wait, we were back in our own car, and on our way home!
we had done this once before, and will continue..... |
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| ready when I was |
| (October 13, 2009) The parking was convenient. When I returned to La Guardia, I called and the bus to get me to the lot. It was at the designated location with in minutes, My car had been brought back downstairs and was waiting for me as soon as I paid the bill. This could not have been easier. Coupled with competitive rates this is a real winner
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| Dollar rent a car airport laguardia |
| (October 12, 2009) Very quick and friendly service!! |
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| GOOD SERVICE!!! |
| (October 9, 2009)
The staff and services were commendable. |
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| I have tried them all |
| (October 8, 2009) Best rates; best location;secure site; quick shuttle service;online reservations; friendly service need I say more |
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| Convenient & Economical |
| (October 8, 2009) The only downside was that no one was at the counter to give us our ticket. The Dollar Rental Car agent felt bad that we were waiting for so long and had to help us. It wasn't even her job! But otherwise will definitely park there again. |
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| I'd use them again |
| (October 8, 2009) I was terrified of leaving my brand new car at this place, but was pleasantly surprised. I left during rush hour on a Friday and returned on a Monday morning. All the staff were pleasant and friendly. I did not have to wait long for the shuttle in either direction and my car was waiting for me just as I had left it. |
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| My wonderful experience |
| (October 7, 2009) Everything went smoothly, especially the supplying of my car when we returned to LaGuardia after checking into the shuttle. I will definitely use you again. |
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| LGA Airport 10/09 |
| (October 7, 2009) Service was efficient but shuttle service back from the airport was horrible. I thought my daughter and I were going to get sick. Speeding up and slamming on the brakes is inappropriate and unsafe. |
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| Excellent Service |
| (October 7, 2009) Fast, convenient... i landed at 6:56.. called the shuttle to pick me up.. they came quickly, i paid, my car took no more than 4 minutes to bring out.. I was home by 7:38. Would definitely use again. |
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| needs improvement |
| (October 2, 2009) There was a lot of wait because nobody was at the counter for parking when I checked in and picked the car.
Also my car stayed with the roof open outside and it rained for 3 days.
It is a pity and should be improved because it is so convenient located nearby the terminals. |
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| delays |
| (September 30, 2009) Everything was easy and smooth getting to the airport for my flight. Also easy calling and getting a shuttle back upon returning. Then everything was a mess. The girl at check in was rude. I then waited 15 minutes for my car to be brought down. It didn't come. I went back to the office to check and no one was there. I finally found someone who checked to see if the order had been placed. He said it would arrive shortly. Another 15 minutes and it arrived. I couldn't leave though because the exit was blocked by cones and no one was around. Finally someone came but he had to check the rental cars that were leaving and there was no way for me to pass. a full hour after arriving I was able to leave. So much for efficient valet parking!!! |
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| 4 |
| (September 26, 2009) Long delay in picking car up. OK otherwise. |
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| Perfect Experience |
| (September 25, 2009) This was my first time using Dollar Rent A Car Airport Parking, and I had a wonderful experience with no complaints. I love how close the facility is to LGA, and the people there were very friendly and helpful.
I will definitely use Dollar again for my parking needs.
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| Dollar airport parking |
| (September 25, 2009) Very convenient location, pleasant staff
Only glitch was had to call twice for pick up. Waited 15 minutes after first call, then had to call again but they were there quickly after second call.
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| Dollar |
| (September 24, 2009) First time...outstanding. Friendly staff - Much preferred to Avistar!!! |
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| Dollar Car Parking |
| (September 20, 2009) Very good. I was completely satisfied. |
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| parking |
| (September 20, 2009) Great experience, price good, service great, fast and easy. I tried a few others before Dollar Rent a Car and now I will not use any other. |
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| Happy with service if not employees |
| (September 18, 2009) All went well. Efficient checking in, getting to the airport, picking up at the airport, and checking out. Nice that drop off and pick up take place indoors. The only downside is that the employees are rude, but then this is New York. |
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| Efficient, convenient, affordable |
| (September 17, 2009) Got to my 5:50 a.m. flight without any problem. Got picked up at 11:30 p.m. on my return, also without a problem. Really close to the airport. Because I only parked for 3 nights, it cost me much less than I would have spent for a car service to and from my home. I would definitely park here again! |
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| very good |
| (September 13, 2009) We were very happy with the service. The only snag was when we called for the shuttle we had trouble understanding the person who answered the phone. It was so bad we had to call again for the shuttle & someone who spoke English had to come to the phone. Other then that everything especially the cost was terrific. Thanks
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| Polite, Quick, Safe |
| (September 10, 2009) Thank you for taking care of my little car while I flew away to Atlanta. Jean from Connecticut |
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| Airport parking |
| (September 10, 2009) Everyone was courteous and efficient, but could have been a little friendlier and welcoming. |
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| long term parking |
| (September 10, 2009) Most efficient!! Car was ready for me when we got there. Will use all the time when leaving from LGA! |
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| Waited too Long for Shuttle |
| (September 10, 2009) Had to wait 20 minutes for the shuttle and the place is across the street. Everything else went great. |
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| slow service on the pickup |
| (September 9, 2009) The check-in was good. The car pickup was a disaster. The driver of the jitney called the ticket in early. The line was long and the serviceperson slow and inept. When we went out to get the car there was another 20min wait. So from pickup at the airport to drive out was 45minutes, about 40 minutes too long. They have a lot of work to do. Why wasn't the car down waiting for us? There was also a lot of workers standing around doing the "union" thing...you know, I don't do her job otherwise she might think I am trying to take her job and I'll get in trouble with the union rep... |
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| Trip |
| (September 9, 2009) Had to wait too long for the shuttle bus going (25 min) and coming (20 min). Had to wait for the car to be pulled from the parking area, notwithstanding that the driver called in our number. The car should have been waiting. There is no need to inconvenience customers in this manner.
WBP |
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| good |
| (September 9, 2009) Everything was handled well. The wait for the shuttle at 6am was a little long but not unreasonable. Driver was courteous. |
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| they dented my car and there's nothing I can do!!! |
| (September 8, 2009) Beware!!! You must take the time for them to inspect and fill out a form and give you a copy upon arrival to the lot. There is a sign saying as much on the wall among other signs but I was in a hurry and didn't see it on the wall, I don't think they want you to. Someone walked around my car inspecting it but gave me no paper so they are tricky! This inspection is by request only and you MUST get a copy of the form! There is a dent in the side of my car and the manager was incredibly rude and told me that with out that form from inspection they were not legally responsible and he accused me of lying about the dent. The car is a lease and i had just had all of the dings and stuff fixed because i return it soon, so I know it was not there before! most expensive parking of my life!! |
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| Excellent Service at Laguardia |
| (September 8, 2009) Service impeccable from the day of departure -- check in -- to arrival day when the Van was at the Baggage Claim at Delta within 2 minutes, to the fact my car was ready and the staff was courteous.
Bravo. |
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| Great service--why so expensive? |
| (September 3, 2009) Very efficient--great service--quick pickup at the airport 5 stars!
My only dislike is the price! |
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| DAMAGED CAR |
| (September 2, 2009) We had used Dollar several times for long term parking with great service till the last time. We had our Ford Edge (small SUV) parked there during our week long vacation only to return to find the front bumber/grill damaged. It looked they had scrapped it along a brick/stone wall when parking or retrieving it. We noticed it as soon as they brought it down to us, reported it....waited....to have a manager return to say we can take pictures and "file a report" but we don't take any responsiblity for what happens to your car while parked here. WHAT?!?! Do not use them. This is awful customer service. We dropped our car off looking one way, and had it returend another. |
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| Parking |
| (September 1, 2009) Good parking facilty, quick service upon arrival at the facility. Bus is waiting promptly waiting to take you to and from the terminal. Good service.
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| very happy |
| (September 1, 2009) excellent service i will use it again |
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| Parking for Airport Trip |
| (August 29, 2009) Your staff was great. The shuttle was on time and the drivers very helpful and polite. All in all, it was a great experience. Thank you. |
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| AWESSSSSSSSSSSSSSSOMMMMMMMMME |
| (August 27, 2009) I'm sooo pleased with Dollar Rent A Car. My plane came in 3 hours late and I was so worried that Dollar was going to slam me with additional costs. When I got there, I told the lady at the front desk what my situation was and I was charged the original quote I received online. What a relief! I'm so happy with Dollar's service (including the quick pick up from the airport). Plus, everyone was very friendly. I will recommend Dollar to everyone.
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