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| ?????? |
| (February 2, 2012) Great service! |
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| Mr Alan Painter |
| (January 31, 2012) Terrific service. Improvement with front desk sales person- she even wished us a safe trip this time! |
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| customer service |
| (January 31, 2012) In previous times that I have parked at Charlie Browns I had forgot my frequent parker bonus card. they said I could add it on line. I was not able to. Then this time I gave them my card at the time of my arrival to park. They kept my card and said I would get it back when I returned. When I returned, I had to ask for my card and was also told that they would manually add my stay to the card. I still can't tell you if its been done. My parker bonus number is 004179.
I've lost out on bonus parking days. |
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| car |
| (January 31, 2012) good. nice to come back to a warm car. |
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| PITTSBURGH'S BEST |
| (January 30, 2012) I ALWAYS USE CHARLIE BROWN'S. MY CAR IS ALWAYS WARMED UP AND CLEANED OFF WAITING FOR ME WHEN I RETURN. AND THEIR RATES ARE THE BEST, THEY ALWAYS HAVE DISCOUNTS/SPECIAL OFFERS. |
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| same as usual |
| (January 29, 2012) quick,easy and inexpensive |
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| Charlie Browns Airport Parking is Awesome |
| (January 26, 2012) I have used this parking option several times now. I have never been disappointed. I send a text to let them know I am ready to be picked up. I receive a confirmation from them that they got my text then head to the appropriate location. The shuttle is there within a few minutes. The best part is my vehicle is ready to go and the location is easy to access the main highway.
I will use this parking option every time I fly and will highly recommend it to everyone. |
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| Stress Free |
| (January 26, 2012) We had no stress or standing around waiting. Shuttle was waiting and ready to transport us to the airport with no hassles or downtime. We have used Charlie Brown several times and all went smoothly. When we return, our car is ready and even all warmed up for us! |
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| Awesome |
| (January 25, 2012) Awesome |
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| Parking at Charlie Browns |
| (January 25, 2012) Your rates are the best....quick in and out and the shuttle arrived quickly although in the past that always wasn't the case. |
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| great |
| (January 25, 2012) super as always |
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| GREAT service |
| (January 25, 2012) I LOVE the pick-up system via text that Charlie Brown has. They responded right away, and I had a short wait. I also loved how my car was defrosted and warmed up, waiting for my arrival! Thank you all so much!!! |
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| Good Deal |
| (January 18, 2012) Everything went as well as possible |
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| Wrong review |
| (January 18, 2012) Before making reservations at "Charlie Browns", I checked a half dozen reviews. One of them was a 1 star review so I checked it out. It was about 2 paragraphs, all bad, about CB's. Whom ever wrote it was obviously a half wit, with an axe to grind. I found nothing from that review to be true. Eveeryone at CB's were polite and punctual(even at 4 in the morning. The bus was clean, car was out and warmed up, no waiting(4-5 min. Good experience for my wife and I. Will do it again at CB's.
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| Service at Charlie Brown's |
| (January 12, 2012) service was great!! |
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| Love Charlie Browns |
| (January 9, 2012) Everything is top-notch at Charlie Browns. The Shuttle was VERY quick to take us to the airport and to pick us up. The gentleman who picked us up at the airport was extremely pleasant. Check in/out was so easy and quick it was amazing. When we fly, Charlie Browns is where we park!! |
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| Highly recommend |
| (January 7, 2012) We've used Charlie Browns on several occasions, out experiences have been uniformly excellent. Wait times are extremely short, shuttles are constantly running, and it's cheaper than airport parking, and when we come back in the winter the car is running and warmed up for us. Staff has always been friendly.
They've also jumped our car when needed, and when we left a wallet in the car on a departure, got it to us in time to make our flight. Highly recommend. |
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| charlie brown's was very accomodating |
| (January 6, 2012) all went well with the parking. snow was brushed off the car and started and ready to go soon as i got to the lot. it was very cold out and it was nice to get into a warm vehicle. |
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| Very Pleased |
| (January 6, 2012) This was not the first time we used Charlie Browns. We are very pleased with the service we received. It takes away a to and from concern at a very reasonable rate. Couldn't asked for better treatment. Thank you very much. |
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| Needd a coat and you brought it! |
| (January 5, 2012) It was exceptional. I had left my winter coat in the car when I went to California. When I returned, it was 16 degrees and my driver was kind enough to help me out and bring it! Service doesn't get any better than that! |
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| Great except text messaging didn't work... |
| (January 5, 2012) Charlie Browns, through about airport parking, was the cheapest I found in Pittsburgh! The shuttle came quickly and the driver was very nice (both ways). It was also there very quickly when I got back from my trip. The only con was that I used the text messaging feature to alert Charlie Browns that I was coming for my car, and got a confirmation text back that they got it....but when I got to the lot, no car! Apparently the text didn't get to them after all so I had to wait about 10 mins for them to get my car. Guess I'll use the old fashioned calling feature next time. Otherwise, I'd use them again! |
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| Airport Parking review |
| (January 2, 2012) as always my experience this trip with Charlie Brown Parking was EXCELLENT. Service is always prompt - that's why I've used it as my only airport parking source. |
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| Denise Johnson |
| (January 1, 2012) All went very smoothly! Thank you! |
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| Nver any problem with Charlie Brown! |
| (January 1, 2012) We have parked at Charlie Brown's over ten times and have never had any problems. They lift our luggage off and on the shuttle and our car is always waiting and warmed up for us in cold weather. It's a great way to end our long trips from San Diego. |
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| Good rate |
| (January 1, 2012) There was a shuttle there, but it was full.
Rate was the best I could find. |
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| survey info. |
| (December 31, 2011) Very good experience from on-line registration to pick-up at the airport. Prompt, courteous, and friendly employees. Will be a repeat customer. Happy New Year to all.
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| Excellent Service and great price! |
| (December 29, 2011) Will definitely use Charlie's again. Thanks! |
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| great |
| (December 28, 2011) Would park here again...everything was perfect!! |
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| Great Service |
| (December 22, 2011) I left my cell phone in my car. If I had parked in airport parking I would have had to travel without my phone because I wouldn't have had time to get it. But I called Charlie Brown and the driver promptly retrieved my phone and delivered it the the airport entrance. Whenever I travel out of Pittsburgh I park at Charlie Brown. It's great service at a relatively low price. |
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| WRONG GATE INFORMATION |
| (December 20, 2011) DRAGGING 5 SUITCASES FROM LUGGAGE PICK-UP AT PITT. AIRPORT WE HEADED TOWARD #8 PICK UP STATION WHICH WAS MARKED ON ARE CARD. WHEN WE GOT THERE #8 WAS UNDER CONSTRUCTION. SO WHEN WE CALLED THEY SAID THEY CHANGED TO #2, WHICH OF COURSE WAS ALL THE WAY DOWN ON THE OPPOSITE END OF THE CONCOURSE. WHY THEY COULDN'T PICK US UP AT #7 I'LL NEVER KNOW. THEN WE HAD TO WAIT 20 MINS. FOR THE SHUTTLE TO COME. GUESS WE'LL TRY AIR MARINO NEXT TIME. |
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| Mrs. |
| (December 20, 2011) The service was great. It is always wonderful to come home from a warm vacation and have the snow cleaned off your car and it warming up for you. Thank you and Merry Christmas! |
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| 2 wks |
| (December 16, 2011) very easy and very happy with service on wait and warm car great will use again |
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| Excelllent service! |
| (December 16, 2011) We will never use another service!!!! Excellent! |
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| Almost perfect |
| (December 16, 2011) The staff at Charlie Brown is very helpful and flexible, both on the phone and in person. I was very pleased with their customer service. The shuttle going to the airport was very efficient, and the driver was friendly and courteous.
Upon return from my trip, however, there was a bit of a wait for the shuttle in the late night/cold. It wasn't that long, but some people were growing concerned / getting antsy because we had seen a couple of vans from a different company go by, and no less than 3 Holiday Inn shuttles stopped to pick people up, while we were waiting for our one Charlie Brown shuttle. Again though, I totally didn't mind the wait, but my one negative report is that there was a strong smell of cigarette smoke in the shuttle. Everyone boarding the van immediately commented to one another "Do you smell smoke?" or "I smell smoke". Also, the driver arrived with the door already open, as if he was driving with the door open (presumably because he was smoking). This did not work to clear it out and it was quite a strong odor - even a smoker doesn't necessarily want to get into a smoky vehicle... |
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| Frequent user |
| (December 16, 2011) I have always had excellent service. The wait for
the shuttle is usually only 5-10 min. The driver
is courteous and kind.
The check out is usually quick. |
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| CAR |
| (December 16, 2011) WHOM EVER DROVE MY CAR MUST HAVE PLAYED WITH EVERY SEAT ADJUSTMENT THERE IS AND THEY SHUT OFF MY AUTO LIGHTS YOU NEED TO INSTRUCT YOUR EMPLOYEES TO NOT MESS WITH THE CONTROLS UNLESS IT IS NESSASARY |
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| I don't know what you mean by this heading |
| (December 15, 2011) I was leaving in the dark and didn't really know where to go to get back on 376 or the old 60. A line drawing or schematic sign as you leave the parking lot would have been helpful. Same for getting to Charlie Brown from the end of the freeway exit, because we from out of town don't know the names of the roads there or can't see them in the dark. jj |
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| Cindy |
| (December 15, 2011) Very Efficient.
Office Staff could be more pleasant.
They say scripted greetings, etc.
Smiles?
Driver was such a help with my bags. Thank you! |
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| Career Services Specialist |
| (December 15, 2011) Excellent.
There is nothing more satisfying than having a friendly family operated company serve weary travelers who just want to get to their destination. The wait time was minimal because they are down right speedy in their service. They were also very courteous, and the price was right. |
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| review |
| (December 14, 2011) the staff was extremely friendly, the lot well lit |
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| review |
| (December 13, 2011) The place was a little hard to find, but other than that the whole thing works out well. Staff were courteous. The car was started , warmed up and waiting when I got back to the lot.
I did not get the frequent parker bonus card until after I returned home, and I signed up way before Dec 3. I am still working to get the credit. |
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| parking |
| (December 12, 2011) Excellent service!!! |
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| Managing attorney |
| (December 12, 2011) Overall a great experience. My car even needed a jump when we got back, and you took care of it quickly with no complaints! Thanks! |
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| disappointed |
| (December 12, 2011) I was disappointed this time. Didn't realize that when you make reservation and pay something ahead, the people at the office have no way of knowing this, or so I was told. I did mention I had a reservation when I arrived but the payment wasn't factored into the charge and when I asked about it the clerk said they had no way of knowing about it. I guess I was at fault because when I said I had a reservation and gave my name. I assumed it would be taken into consideration. I made the reservation at the last minute and it was the first time I prepaid. If there were instructions to bring the paper with me, I didn't notice in my haste. When I paid the bill in full, I thought the system would show my downpayment. Apparently not and I apparently am out that money. Also, I was told on my return to wait at gate 8, which turned out to be a construction site I texted back and ask to see what was going on. It was only then that I was told I had to go to gate 2 at the other end of the airport, dragging my suitcases back up the sidewalk. I was tired but did it but the most offensive thing to me was that the clerk just said it was only for that day, they had no way of changing it and didn't even apologize for my inconvenience. It was like a comedy of errors.
I have to note, this isn't the service I have always had at Charlie Brown. I won't be prepaying again and hope I will be given more courtesy next time. If not, I won't be back. |
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| Excellent Service |
| (December 11, 2011) Excellent service. Would recommend Charlie Browns to anyone who asks. |
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| great service |
| (December 11, 2011) very good |
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| Thursday December 8th 2011 |
| (December 11, 2011) The drivers are always polite and helpful.
The checking in and checking out process can be improved. To some of them the job looks to be a chore.
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| Parking |
| (December 8, 2011) Awesome service!! |
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| Excellent Service! |
| (December 7, 2011) I researched which was the best airport parking lot and found this one had the highest reviews and lowest price! I was very impressed on how quickly everything was. We got there and left, we got back, the car was running and waiting for us..paid and left! When we called for the shuttle they said it would be right there and they were right..super quick! Thanks! |
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| GOOD JOB |
| (December 5, 2011) This was my first time using your facility I will use it again on my next trip Very friendly folks and all Keep up the good job. Its hard to fine people that seem to enjoy their jobs but your people where very curtious and friendly Thank You and Happy Holidays
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| Courteous Staff |
| (December 5, 2011) Everything was fine and rates were reasonable comparing them with similar services in the area! |
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| You are good |
| (December 4, 2011) Charlie Browns was easy to find, easy to get into and out of. The employees were helpful and courteous. I will recommend this facility to others. |
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| ok ok |
| (December 3, 2011) everything was flawless and they even gave the car a bath |
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| Happy at Charlies |
| (December 2, 2011) I've been parking at Charlies for over 20 yrs and they have that same great service every time i'm there. " Three times this year alone". Need i say more? |
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| service |
| (December 2, 2011) service was really good. next time i will take the same service. |
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| Charlie Browns overall parking experience. |
| (December 1, 2011) The van drivers were a big help with the luggage the inside staff were very friendly. My car was all nice and warm and ready to go when I returned. The lot was well lit as well. I would use Charlie Browns Parking again and recommend to friends. |
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| I"ll be using this service again |
| (December 1, 2011) There was very little wait,the shuttle ride was short and the price was right. |
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| Great |
| (December 1, 2011) Had no problems, easy to drop off, great ride to the airport. Easy to pay, car was waiting and warm when I came back to pick it up. |
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| great start and end to my holiday trip |
| (December 1, 2011) I'd never parked at Charlie Brown's but next time I park and fly through the Pittsburgh airport, they will be my one and only parking choice. Truly courteous and comprehensive service - I enjoyed my car being toasty warm upon arrival at 7pm and that my driver offered to place my large suitcase in my trunk. The wait time from the airport was a bit more than 10 minutes, but I did hop right on the shuttle from the parking to the airport the morning I left my car, so I guess we'll call it even. Checking in and out was quick and painless. |
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| wonderful |
| (December 1, 2011) This was not our first time using Charlie Brown's and it certainly will not be the last!! Easy access to lot, no hassle parking at a secure lot.
Drivers are always courteous and get us to the airport in a timely manner. Bravo!! |
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| good service |
| (November 30, 2011) Good service, my car was waiting for me out front when I got back from the airport. I would use this parking service again. |
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| BEST PARKING IN ALL 40 SOME YRS OF TRAVEL |
| (November 30, 2011) THE BEST AND MOST REASONABLE I COULD FIND.
LIVE IN APOLLO,PA AND BYERS TAXIE IN VANDERGRIFT WANTED $99.00 ONE WAY TO THE AIRPORT. THATS WHAT IT COST ME TO PARK FOR 13 DAYS. SHUTTLE WAS THERE AT THE GATE 15 MINUTES AFTER WE GOT OUR BAGS
TRAVELED SEPT 2011 |
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| Wonderful Service |
| (November 29, 2011) I have used Charlie Brown's parking garage now for a number of years, they have always been top notch in their business. I would recommend them to anyone. |
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| 4 Day Stay |
| (November 29, 2011) Always a pleasure parking at Charlie Browns. The employees are always pleasant, even at 3 AM. My wait has never been longer than 5 minutes. Have a great holiday! |
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| service |
| (November 28, 2011) Good service. Will use you again. |
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| Vegas trip |
| (November 28, 2011) Charlie Brown once again was outstandin. We have never been disappointed.
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| Excellent |
| (November 28, 2011) Excellent service! Have used 3+ times, happy every time! |
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| Great Service |
| (November 28, 2011) I made it to the gate in plenty of time because of the efficiency of the staff. Car was waiting and warmed up when we returned...GREAT!...everything ran smoothly! |
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| Transportation to and from. |
| (November 28, 2011) Shuttle was waiting when we arrived. Took us to the airport right away. I called as we were leaving the plane, went to our designated pick up area and waited approximately ten minutes for pick up. The driver that brought us back was much more cordial than the one that took us. Our vehicle was warm and waiting for us. Thank you. |
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| Excellent Service |
| (November 26, 2011) I lost our claims ticket and the lady at the office was more than helpful getting our information and car ready for us when we arrived at theparking lot She was very nice and freely and the gentleman that picked us up at airport helped my wife with our luggage by putting them i our car for her while I paid the parking bill. |
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| Quick, Easy, Efficient! |
| (November 26, 2011) I was skeptical at first because I always have someone drop me off directly at the gate but after this experience, dropping my car off at Charlie Browns was actually just as easy as getting dropped off at the gate. And my parents didn't have to make the 30+ minute trek to the airport at 4am. I will definitely use Charlie Brown's again. It was great having a warm pre-heated car ready to drive off when I returned too! Thanks! |
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| WOW! |
| (November 24, 2011) Absolutely the only way to park your vehicle while leaving Pittsburgh Airport for any travel. The people were so kind and courteous. This made going to the airport so easy. We cannot say enough good things about this service.
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| parking |
| (November 23, 2011) worked out great |
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| Charlie Browns Airport Parking |
| (November 22, 2011) Used Charlie Brown Parking for a few times now and very impressed with their service. |
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| Parking |
| (November 22, 2011) Thought it was very easy access. Not long to wait for shuttle either way. Would definitely park here again. |
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| Parking Review |
| (November 21, 2011) Everything went very well. |
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| Charlie Brown - Pittsburgh Parking |
| (November 21, 2011) excellent service, very nice driver and that's why we always park at Charlie Browns.
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| Joyce Brown |
| (November 20, 2011) Couldn't ask for better treatment, thank you. |
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| No Problems-Good service |
| (November 19, 2011) No complaints. Nice to have someone quickly picking you up after a long flight |
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| long wait |
| (November 17, 2011) we had to wait 15 minutes for the shuttle. it was rather late at night but was disheartening to have to see other shuttles come and go when we were so tired and had to face a 2 hour drive home. we may try another service next time. |
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| Consistently Good Service |
| (November 17, 2011) I have never had a delay or any other issue when dealing with Charlie Brown's Parking. Very easy check-in and check-out and shuttle service is always timely. |
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| Consistently Good Service |
| (November 17, 2011) I have never had a delay or any other issue when dealing with Charlie Brown's Parking. Very easy check-in and check-out and shuttle service is always timely. |
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| Good Experience |
| (November 16, 2011) It was my first time using their services. They have great customer service. The car was waiting for me when I got back. I would definitely use them again. |
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| Excellent company |
| (November 14, 2011) Have used Charlie Brown on many occasions over the past few years. In June we left our car at CB for 2 weeks while in London. And in July, again 2 weeks while in Ireland. Rates are the best and staff courteous and friendly. |
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| customer |
| (November 14, 2011) Our driver was wonderful. he loaded & unloaded all of my luggage. My vehicle was waiting for me at the top of the lot & had been started so that it warmed up. I would definitely return as a customer.
the checkin process was a little slow. we had made a reservation & had our confirmation sheet w/ us. the employee that checked us in never looked at it which delayed the checkin process.
Since we made a reservation, I would love to be picked up at our airline gate vs having to pay $4 to rent a cart from the airport to transport my luggage to the shuttle.
finally, due to a miscommunication with paying, i mistakenly left the lot w/out paying. i thought i had been paid in full with my reservation. It was not. when i called the office to pay the bill, i was told i was a "drive off". i did NOT appreciate this comment by your employee as this was a misunderstanding & was not intentional. |
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| Great Job |
| (November 12, 2011) Once again we had a great experience
using Charlie Brown. Quick curtious service. Thanks! HR McClune |
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| Excellent |
| (November 11, 2011) This was our first time using Charlie Browns Parking and we couldn't be more pleased with the service. The only thing we were not aware of was that when we gave our credit card to check in, we thought we would be billed then, instead of just a deposit. So when we picked up our car, we just left, assuming we had taken care of the bill. One of the staff called us on our cell phone informing us we left without paying. Of course we just gave them our credit card number again and it was taken care of. The next time we will know better. |
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| First time users of Charlie Browns |
| (November 11, 2011) Great experience - thanks! |
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| October 2011 |
| (November 10, 2011) It's so nice to have my car waiting on me when I arrive home. Having it warmed up is making a big impression on my wife, since she gets cold very easy. Personnel are friendly, helpful, and most of all respectful. Thank you
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| Fantastic |
| (November 8, 2011) We have been using Charlie Brown Parking for years and, as usual, they are fantastic!!! Check in and out, never a wait. Never a problem. Our car is always cool or warm, depending on the season. The staff has always been friendly and knowledgeable. I highly recommend Charlie Brown Parking to anyone! |
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| Really Liked Charlie Brown's Parking - Pittsburgh Airport! |
| (November 8, 2011) We dropped our car off as we set out on our cruise, then returned to find it running, snow cleaned off, and nicely warmed. Charlie Brown's was fast, no waits, and have used this service for the past ten years. Service staff was great! |
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| Very good |
| (November 8, 2011) I have no complaints about your services! Very impressive. No wait time. Vet friendly staff. |
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| happy with parking experience |
| (November 6, 2011) I have been parking at Charlie Brown for about 20 years. Being a widow it gives me a great deal of security to know that they are there to help me. I have left money in my car and it's always there when I get back. Good company! |
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| "Great Low Cost Personal Service" |
| (November 5, 2011) The overall service was very good, as always, with the best prices in the area and you are unique, because you have the vehicle ready and waiting, when we arrive. Drop off and pick-up was easy but not so quick. the problem with getting in and out, is the design of the service counter. It does not allow for an orderly "first come, first served basis. There is no way to prevent people arriving later from crowding in ahead of others! I would suggest a simple solution by installing a " TAKE A NUMBER" machine at the door, and servicing the customers in the order that they arrive.
Other than that problem , I love your service and will continue to use it. |
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| Great Parking Facility! |
| (November 5, 2011) Fantastic service that got us to the airport without a wait and pickede us up within 10 minutes when we arrived back... Will definately use for future parking when flying! |
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| Charlie Browns Airport Parking Review by Mike |
| (November 4, 2011) Outstanding service and lowest price as far as I know. You should raise your prices, because your service certainly exceeds that of the other parking facilities, especially the Airport on Site parking lot.
Thanks for the courteous staff and shuttle drivers!
Also, noteworthy, is the fact that my car was running and warm when I returned to your facility after my trip.
Please keep up the outstanding work! I for one certainly appreciate it.
Would pay substantially more for this service!!! |
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| trip to California and MA. |
| (November 4, 2011) Everything went as expected. |
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| Love it! |
| (November 3, 2011) I have used this twice and absolutely love it. Nice, expediant, and affordable. Would tell a friend definitely! Thanks! |
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| AWSOME |
| (November 2, 2011) Will definitely use them again. Fast fast fast and a warm car upon arrival. |
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| Charlie Brown parking is the BEST! |
| (November 2, 2011) We had a fast check in at the lot after registering on line a month before at a discounted rate. (Don't forget to print your parking validation.)In a few minutes and I mean minutes, we were whisked away to the airport on the awaiting shuttle. When we returned on the red eye, the driver was there within five minutes of our call for pick up. Our car was waiting by the front door, running and warm upon our return to the lot. Everyone at Charlie Brown was courteous, friendly and nice. Our car was the same way we left it. Thank you, it was our second time using Charlie Brown parking. |
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