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| great service! |
| (February 1, 2012) I am so glad that I began using avistar, now parking spot...even better service now!! |
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| Just One Thing More |
| (January 3, 2012) We prepaid a $20 deposit, but forgot to show the paper when we paid for the parking. As soon as I realized it in the parking lot, I presented the paper showing the deposit we paid on line, but the people there said there was nothing they could do. We are out $20, unless we can contact you somehow to get a refund. |
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| Counter person at pick-up |
| (December 21, 2011) The counter person at pick up was not knowledgeable re: how to properly credit payments made as part of online reservation of parking spot. Did not deduct deposit from total bill. Did not explain why additional 20% off coupon could not be used.
The Parking Spot card should also be available via mail and not just at the facility since customers at the facility are often rushed to either make a flight or get home. |
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| parking |
| (December 12, 2011) very good place to park we will use this lot again |
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| Excellent |
| (December 6, 2011) We've used this parking area several times and have always been very pleased with the service. |
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| always great |
| (December 6, 2011) great staff car always ready thank you |
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| Excellent |
| (November 14, 2011) shuttle was waiting round trip, driver was great, car was waiting for us with water bottles.... great touch ! thank you |
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| Very Good |
| (November 12, 2011) Only issue I had was that when I tried to reserve a spot online, I was advised parking lot was full. I had to go to another place on the internet and pay a deposit. I never had to do this before. I now have a card to register for points. |
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| Good Service but Checkout Issues |
| (November 10, 2011) Very happy with shuttle service and shuttle support personnel (timely & helpful), cleanliness of lot, etc. I was not happy with the checkout process / person who they did not have automated access to my original parking agreement with total due, etc. Person at checkout would have charged me significantly more (approx 30%)than agreed rate if I had not objected, and until I dug out the agreement from my travel bags... in this day and age very disappointing. |
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| Excellent service, as usual! |
| (November 6, 2011) We have used this location for parking for many years now. The outside folks are always very friendly, courteous and helpful, as are the jitney drivers. The only issue that I would address is that of the cashiers. When a customer is there, professionalism should be the main consideration. The 3 girls behind the desk were so busy talking to each other, that they hardly noticed I was there to pay my bill. One was downright unfriendly. Had more attention been paid, I would not have been asked to pay $268 for 3 day stay for which I had already paid a deposit. When I told the cashier that $268 was impossible for 3 days parking, it became $158. I then told her to look at the paper I had presented to her upon arrival, and note the deposit paid and the amount due was printed on the e-mail. Some customer service training would be well advised! |
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| Great Experience |
| (October 22, 2011) I found Avistar's operation very impressive. The staff was professional and very courteous; the lot was very secure; the shuttle to and from the terminal was quick and pleasant. I will definitely use this service again; the McClellan lot is especially convenient to the airport and major roadways. Highly recommended! |
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| Highly recommend it |
| (October 20, 2011) Easy drop off and pick up at the parking and the airport. Courteous and warm welcoming staff. What they publish in the website is true. |
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| a few dollars more for a secure lot and simple, flawless service |
| (October 15, 2011) spent about an hour looking at reviews and choices for long term parking at Newark..... finally chose this one (although it was more expensive than most others) but I liked that there were recent lot upgrades..... it was a safe, easy experience.............security gates, covered pickup/drop-off area, prompt/courteous shuttle and no games upon checkout (they charged me for exactly what the internet projected when I showed my printed receipt). |
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| Great Parking Service |
| (August 29, 2011) Good service, No delays . |
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| parking |
| (August 25, 2011) the bus was there immediately to pick me up at the airport |
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| Avistar McClellan |
| (August 24, 2011) Easy process going and coming. Have used this facility 3 times already and will use next time as well!!! |
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| Best Airport Parking |
| (August 20, 2011) Quick trip to the plane. Pretty fast pickup when arriving.
Car is ready and staff are pleasant and helpful.
Would be better if dropped off at departing flight level instead of having to shlep upstairs on departure, particularly for being able to leave luggage at curbside check-in. You are also left uncovered in bad weather.
For a few days trip, it's still cheaper than a cab or limo and you go home in your own car. |
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| Travel made easy |
| (August 14, 2011) The AviStar airport parking facility was recommended highly by a friend.
The facility is fantastic compared to other airport facilities. The staff is professional, fast and courteous. My reservation was quickly acknowledged. The staff assisted with my luggage, each way, and my car is ready for pickup without wait. I see no other way of leaving my vehicles when traveling from Newark airport after experiencing AviStar.
Thank You AviStar. |
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| Airport Parking |
| (August 6, 2011) Easy to get to good service |
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| Rave |
| (August 2, 2011) .we ahve used Avi-Star before, both at Newark and at JFK and our returning speaks for itself. Everything was as we expected, Drop off and pick up were handled very well and the woman in the office who handled payments was terrific and very helpful. Next trip-Avi-Star.
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| pAarking |
| (July 29, 2011) as always, very satisfactory..pickup great..all went well..thank you, David Dworkin |
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| Avistar Parking |
| (July 29, 2011) We have parked here for the past 3 years in a row and there is never a problem. |
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| Great Service! |
| (July 26, 2011) We were extremely pleased with the prompt and courteous service that was provided. We would definitely use it again. |
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| Very Convenient |
| (July 26, 2011) I have parked a few times before at this lot, and am very happy with the upgrades that have been made. The new buses are super comfortable and clean and there was always a shuttle available within a few minutes to get to and from the airport. Less hassle than parking on site at the airport, and very convenient location to get back on the road. Also much more cost effective than a car service. |
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| Parking at airport |
| (July 21, 2011) It was a very good experiance parking and being pickup and drop off. |
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| I always use this lot |
| (July 19, 2011) The McClellan St. avistar lot is a little bit further away, but it usually less hectic. Service is always fine, and it is now less expensive then the Haynes Ave. location. |
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| July 9th trip |
| (July 16, 2011) As usual, you did a great job with getting us to the terminal, picking us up and having our car ready. This is why I continue to come back. |
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| Off-site parking |
| (July 13, 2011) EXCELLENT!!! No problems whatsoever! Pulled up and got right into a shuttle bus to go to the airport. Literally in under a minute. Called them when we returned, they came right over and picked us up. Ran inside to pay and off we went. We were the only ones in the shuttle bus going both ways. It was like we had our own personal driver. |
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| Great Service |
| (July 10, 2011) The service at Avistar was excellent. We were greeted immediatley upon arrival and taken to the airport. Our driver was very pleasant and courteous. When we arrived back home, the shuttle to pick us up was very prompt and again the driver was very pleasant anad courteous. When I went in to pay the young man at the desk was also very friendly. My only disappointment was that I was unable to use a 10% discount coupon that printed out with my boarding pass. I will to make Avistar my first choice for parking at the airport! |
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| Excellent speedy service and personable staff |
| (July 8, 2011) I was travelling to Vancouver on business and had an early morning flight. When I arrived at Avistar McClellan at 5:00am they were courteous and very helpful in getting me to my airline on time.
When I arrived home, days later, tired and extremely late in the evening they were quick to pick me up curbside and get me out of their facility and into my car expeditiously. I would highly recommend this parking facility. |
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| Recent stay |
| (July 5, 2011) Service was courteous and prompt. |
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| Our experience |
| (July 1, 2011) Would definitely use Avistar in the future. Easy to find. Brought us right to the terminal.
One suggestion. When being picked up from the airport, customer should know that there is more than one street address for Avistar. We saw the shuttle with Avistar's name on it and got on. However it brought us back to a different Avistar.
But with no problem you drove us over to the correct site.
Now we know to look for not only the shuttle bus with the name 'Avistar' on the side, but to also look for the Avistar street name in which we left the car.
Overall, great experience. |
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| AviStar Airport Parking Review |
| (July 1, 2011) Compared to other times I have parked there, the wait time for the shuttle to and from the airport was significantly greater. Other than that, everything else was as before. |
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| stay |
| (June 20, 2011) GREAT, Many thanks will always us you, Maestro David |
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| Recent Parking |
| (June 15, 2011) We would certainly use AviStar again. |
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| What is a Review title? |
| (June 15, 2011) Your staff was polite and helpful. I like your new buses. You should paint arrows on the ground so we know which Exit to use, as that part was confusing. Your rates could be a little lower. I had made a reservation in advance, which cost $5+. This should have been automatically deducted from my bill, but was not until I noticed that I was being overcharged. I am a member of AAA, but that did not decrease my bill. I thought it would. |
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| VERY SATISFIED |
| (June 13, 2011) EVERYTHING WAS DONE WITH GREAT CUSTOMER SERVICE.
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| Good experience |
| (June 8, 2011) I had reservation for a 5am flight Saturday morning, June 4.
The site was very easy to get to and when I arrived the attendant was waiting for me. Overall satisfied with service. However, I do recommend one inspect vehicle before leaving lot. I arrive back after midnight, having not inspected my vehicle,the next morning i discovered that my front bumper was scratch just above the license plate from another vehicle probably made by backing up into it. |
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| Transitioning to The Parking Spot |
| (June 8, 2011) I used Avistar in the past for business travel. I wsa pleasantly surprised to see upgraded shuttle vans. There are some growing pains with the transition from Avistar to The Parking Spot, but overall good service and I will use them again.
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| Parking |
| (June 7, 2011) We arrived at the lot and the shuttle driver was right there to help us with our luggage. The shuttle ride to the airport was quick. When we returned from our trip the shuttle arrived within 5 minutes. Again the driver was very courteous. When we got back to the lot, the woman behind the counter tried to over charge me, even though I had a receit for the cost of the parking. She needed to call a Manager over to correct the situation, which he did. She also yelled at me for not calling when we landed. I didn't think it was neccesary because the shuttle was there within 5 min. This was the first time I used long term parking, and I will use your service again. Everything was great, except for that woman behind the counter. |
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| Avistar Parking (Blue) |
| (June 3, 2011) Generally very good service
will use so long as they remian competitive o nprice |
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| Very nice work |
| (June 2, 2011) Very nice work - although it did take almost an hour to get to parking lot for our car between calling for the bus and having to hit the other terminals. Might have had more staff on for Memorial day holiday with all the travelors. Price was great! |
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| parking |
| (May 31, 2011) There was very little wait for shuttle to and from airport.
I would use Avistar again. |
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| Great service from all |
| (May 17, 2011) Enjoyed our experience. |
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| My recent experience at Avistar |
| (May 16, 2011) Great service and very considerate staff. The shuttle team are also very helpful. Thanks. |
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| price |
| (May 10, 2011) Apparently you have more then one AVISTAR lot. I went on the internet and saw a $18.00/day rate reduced to $12.00/day for valet parking. I left the car for 8 days and on returning, was asked for $18.00/day. I was told that I was on the wrong lot. The gentleman was very nice and charged me $12.00/day. I also had made a reservation and when I got to the lot, the man taking my car said the reservation was not needed. I am really confused and before I use AVISTAR again, I would like to know how to use the system correctly |
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| Review for AviStar Airport Parking Newark - McClellan Street |
| (May 7, 2011) Pretty decent service.. I will come again.
Thank you! :-) |
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| GOOD SERVICE |
| (April 25, 2011) GOOD SERVICE, HAVE USED AVISTAR IN THE PAST AND WILL USE THEM AGAIN. |
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| Avistar Parking Review |
| (April 15, 2011) 1) We were dropped off at Terminal C at the Bus Lane and had to walk with our large heavy suitcase through the Baggage Floor, up the excalator to the check in Floor and then wait on a long long to check in. Had we been dropped off at the departure level, would have been able to hav e porter take our bag and check it in for us.
2) Upon returning we called the Avistar office to find out where at "Lane 1" were we to stand for the Avistar shuttle to pick us up. The woman who answered the phone could not answer that quesstion. As a result we first had to wheel our heavy bag to the bus lane, then ask a taxi stand rep where we should stand in Lane 1 to get the valet parking shuttle. This resulted in our walking all the way from one end of the bus lane to the other to finally stop at the AVistar pick up point and only after we got there did we realize that it was the same place where we were dropped off. |
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| Very dissapointred |
| (March 23, 2011) Called in my ticket number well before getting on the shuttle bus and still waited 15 minutes for my car after paying at the counter. totally unacceptable level of service. |
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| very pleased |
| (March 22, 2011) I was very pleased with the service!!
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| Parking |
| (March 22, 2011) Very good service. Vehicle was ready when I returned. Little to no wait at airport when Icalled about my arrival at airport. Employees freindly with very good service. |
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| Off site parking at Avistar McClellan |
| (March 9, 2011) The time to pick-up at Terminal C was a bit longer than I would prefer. |
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| Everything went very smoothly |
| (March 5, 2011) Our experience was excellent. Quick trip to the airport and bus came within five minutes of calling once arriving back at Newark. Only problem was the directions supplied by AviStar..they were not as good as the ones from mapquest! But otherwise, we will be back! |
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| Very good service |
| (March 1, 2011) Very good service. |
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| Title is correct |
| (February 23, 2011) Normally service is great, this time we had to wait a long time for them to locate our car. |
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| Fast & efficient |
| (February 20, 2011) Great service.
Van was at terminal pickup location when I arrived. |
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| ! |
| (February 18, 2011) I would have given you a 5 star rating but I had to deal with your receptionist.
The men at your business were very polite and very friendly.
The woman who was at your payment desk on Monday 2/14/10 was quite rude and abrupt. I told her we could tell she was not working for a tip! She should be sent to customer service classes to learn how to treat her customers.
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| Good intentions, poor execution |
| (December 31, 2009) This place was clean, the office was nice, the people were polite, but they didn't carry through on their promise that "your car will be warmed up and ready to go when you return". We had a lengthy wait for our car, even though we called them with our claim ticket number as soon as we got off the plane with our carryon luggage. The shuttle came fairly quickly, but when we got there they were pulling up cars for other customers who had called from the airport but not arrived on the shuttle yet. When I asked why they were retrieving the other cars before ours, I was told that they don't retrieve them in any particular order. Another employee said they were very busy, so they couldn't get to our car, but we were the only party standing there waiting...they didn't seem that busy. It would seem to be a simple fix...just retrieve the cars in the order that you get calls from customers.
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