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| Superb service |
| (October 11, 2009) I have to admit to a certain degree of trepidation parking at this facility with the reviews on this board. Having experienced it first hand now, I was totally impressed with all aspects of the service. You pull into their covered lot, the driver takes your luggage from the car to the van, checks you in. You leave the valet key and jump on the van and you are at the airport 10 mins later. On the return - phone and quote your claim number, the van arrives in a few minutes, takes you back, and you car is in the return lot ready to go. Again - the luggage is moved from van to your car by the staff. 2 mins of checkout (tip: pre-pay on the web to save 30%+), get your keys back and off you go.
One happy customer here. |
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| damaged car |
| (June 16, 2009) Parked for 10 days in Feb. upon return was told my car had been damaged. Was given a claim no. and told to call the claims dept. It is now June and I'm still trying to get my car repaired. I was a frequent parker member, but will never use Avistar again. |
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| Beware of Avistar McClellan! (May 2009) |
| (June 11, 2009) I've used Avistar McClellan many times over the past 6 years without incident, but won't ever use them again. I left my car with a full tank of gas, and when I picked it up 6 days later, only ONE HALF GALLON remained. I almost ran out of gas on I78 while driving home, before I realized that I'd been vandalized, and made an immediate exit to try to find a gas station. My gas tank was either siphoned, or my car was taken out for somebody's personal use. I immediately contacted Fast Track corporate, who simply forwarded my complaint back to the crooks at Avistar McClellan. Two weeks later the manager called. He was rude, unapologetic, and accused me of lying. If you choose to park your car with them, be sure to note your gas level and mileage on both their ticket and yours, and verify them before you pay! |
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| Parked in October 2008 |
| (February 22, 2009) Reviews can be scarey, but, I parked a brand new Acura TL there in october for a week. I did remove all items from the car, including glove box and trunk. I doubled check my mileage when I returned and no problems at all. The car was pulled up front and ready for pickup. I will plan on parking there again in April 2009. I also left only the valet key. My recommendation: just take precaution and remove ALL articles. |
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| They joyride your car |
(December 27, 2007) Amazing. I got my car back with a bunch of miles run up on it. What's going on with this place? Is the perk of working there that you take the customer's cars home with you and joyride?
Cons: Caveat emptor. If you ignore all the comments here, then write down your mileage at drop off and have a manager person sign it to verify. Maybe that will keep them from driving it off the lot while you are gone. |
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| Excellent Service |
(August 17, 2007) Good Service, Great Staff
Pros: Quick in and out.
Cons: Still prefer the Avistar Haynes Lot to this one as its just a quicker jump to the airport. |
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| So, so |
(July 22, 2007) Travelling with three little kids, AviStar was not customer oriented. The pick up times were long and there was a lack of information about which bus to use (red or blue for the different lots)
Pros: Car was as we had left it
Cons: Significant hassle with the pick up. I will change lots for the next trip. |
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| They drive our cars ? |
(July 10, 2007) Left my car to go on vacation, came back to a suv that was left at the exit of the facilty at the gate. As soon as I drove it out side I found that it was undriveable. Called the place that I had just drove out of and asked what had they done to the truck. There reply was get a tow truck and submit a claim and it would be taken care of if they thought it was there fault.
When they contacted me they told that as soon as I drove it outside of the parking area any thing that was wrong with it was my responsibility. Con job !!!!!!
Cons: They drive the customers cars. It is suppose to be a parking garage, not a take my car and have a joy ride! |
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| DON'T LEAVE YOUR CAR HERE! |
(June 11, 2007) My unpleasent experience with this service is I returned from vacation to find my car being pryed open with a HANGER! because the attendant locked my keys in the car. I ran over with my 1 year old in my arms and yelled at the attendant to STOP! I saw on the side of my car a tool box full of wire hangers. My husband & I demanded to speak to the manager. After waiting for about 25minutes he came out telling us to calm down not to worry blah blah. I took pictures of everything all the damage being on both the drivers and passengers side. Bent both doors at the top corner scratched up the inside and outside of each door ripped off the rubber on each door and a dent in the fender from a car door. They took the report. When I called Monday morning they deined my claim and said I had no proof! which I do! These people are shady crooks!! DON'T USE THIS SERVICE IF YOU WANT YOUR CAR THE SAME WAY YOU LEFT IT!!!
Pros: NONE
Cons: THE GENERAL MANAGER (CESAR PRADO) IS A RUDE,NASTY, CONDESCENDING PERSON! THE ASSISTANT MANAGER (PALO) IS A COMPLETE PUPPET AND THE ATTENDANT (ADRES)WHO DAMAGED MY CAR SHOULD BE FIRED! THIS SERVICE IS A -1 STAR |
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| No Service |
(June 8, 2007) Never had the car driven but cars are parked outside so have had rain spots, etc. all the time. Used to get fast service and a month ago left my car there and didn't get that. The folks were slow to drive over to the airport, and on car pickup the cares weren't even waiting - they were already late getting other's cars out of the lot, and no one had the car waiting even if given plenty of time between arrival and drop off at the lot. And they got several others cars before mine evne though I was there first. Used to be good - has entirely deteriorated.
Pros: It's not the airport's own bad parking
Cons: Everything else - including lack of service, failure to have the cars waiting, and bad attitudes |
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| DO NOT PARK HERE! |
(May 10, 2007) When I picked up my car I was surpised that 24 miles were put on my car. Also, the passenger seat was pushed back giving the impression that 2 people rode my car. Also, the outside of the car was very dirty and my tires were covered by dry mud. I personaly know that when the car was originaly parked at the facilities, it was clean, because I took it to the car wash the day before. I also found food under the passenger seat that was not there before. If you make the bad decision to park here, make sure that you make them write your car mileage before you park and after you pick it up. I contacted the manager and he gave me weak answers and no justification at all. Up to now we haven't got any refund, apology or anything to rectify the situation. They don't seem to care. Be aware.
Pros: Fast Service
Cons: Everything else, read review. |
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