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| Unknown |
| (January 30, 2012) When I called for a pick-up a the terminal, the person at the desk would not take my the ticket # for my car. When I got on board the shuttle, the driver attempted to give it to the office but was nto able to until we were almost at the office. This is the second time it has happened. All people want to doooo, when they get back is to get home as soon as possible without unnessary delays. This is an unnecesssary delay in my opinion. |
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| Good Service - will return |
| (January 4, 2012) Everything about the parking and shuttle service was good. Check in and check out was painless. The shuttle was at the door step on the way to the airport. We had to wait a little for the shuttle at the airport, but nothing extreme. |
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| friendly service |
| (December 28, 2011) This was a good experience. The shuttle is quick & upon return you merely text the lot & they have your car ready. Be sure to pikc up a business card when you check in for the phone number. Also tell them exactly when your return plane arrives, to make retrieving your car even faster. |
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| Great Ride from Thrifty |
| (December 6, 2011) I would highly reccommend the valet parking at Thrifty in Boston. The staff was friendly and efficient and the travel time, both to and from the airport, was fast. We waited less than 5 minutes for a shuttle (each way)....awesome! The best part of the experience was the price. Thrifty can't be beat. I highly reccommend using Thrifty for your parking needs at Logan. The next time I fly out of Logan, I'll be using Thrifty again! |
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| Good service |
| (December 1, 2011) A bit of a wait for check in but over all very happy with the service. |
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| d |
| (November 19, 2011) when we frist check in the white r
clerk was very very rude |
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| parking |
| (November 12, 2011) shuttle was there when i got the and my car was ready when i got back |
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| second parking lot |
| (November 5, 2011) I was not informed my truck would be driven to a second parking lot 2 1/2 miles away! I do not like my personal truck/car on public roads especially in the winter!
I will not use Thrifty again. |
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| Great Experience at Thrifty |
| (November 2, 2011) Everything went like clockwork. The staff was quick ,efficient and nice. we'll be back.. I was at first a little tentative about using off site parking, but no more! |
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| Parking at Logan |
| (October 23, 2011) We arrived at 4:45 am and no one greeted us. We went inside and had to wait for about 10 minutes. We saw someone get in our car and drove it extremely fast in the parking lot. It was disturbing to see that. Even though we did the credit card on line, I had to present it again.
When we returned 5 days later the car was waiting, first car in line up. We had to go inside and wait for someone to help us. No one was in there. After 4 minutes we were assisted and the transaction was completed. We went to drive out of the lot and two workers walked directly in front of our car as we approached the ticket gate. We had to stop and let them walk past. I thought it was impolite that they walked in front of us.
I have had much better experiences here before. |
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| fast service |
| (October 19, 2011) got there late for my flight. they took my car immediately and the shuttle was waiting. made my flight with time to spare! on the return, i was in my car within 5 minutes of my arrival at thrifty. great experience! |
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| convenient and safe |
| (October 13, 2011) Parking at Thrifty is convenient and safe. I especially enjoy the convience of being able to make my reservation on-line. |
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| This is the way to park @ Logan |
| (October 10, 2011) I have used the off site parking twice and both times it had worked out fine. I was concerned with how long it would take but compared with the time it usually takes to find a spot on-airport and add the half a mile walk to check-in, it's about the same amount of time. It's much less hassle and my boss's budget is a little richer because it's much cheaper. Enjoy |
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| Great service!!! |
| (September 29, 2011) They are great! I only used it once and now that I'll probably be flight once a month I already know where to leave my car!!! GREAT GREAT GREAT!!!! |
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| Best price but very poorly managed |
| (September 26, 2011) We have used the Thrifty lot for the last number of years with no problems until this past year. In Feb. our car pick up was delayed for around 45 - 60 minutes and when it arrived we were told the battery had died and our front hood was not closing properly. Thinking this was just an annoying glitch, we used Thrifty again this past week only to have a similar delay problem waiting over 45 minutes for our car to be delivered, battery intact. It was a Sunday afternoon and very busy but when we tried to ask the manager about the delay we received a very belligerent reply when he dismissed our attempts to get an answer for the delay. We were not the only ones waiting for our cars and we all agreed that this would be the last time we used the Thrifty lot, in spite of the lower costs. |
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| parking at your lot |
| (September 18, 2011) Always a good experience. I never worry about my vehicle at your facility. |
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| Thrift Valet Parking is Great |
| (September 8, 2011) I have parked at thrifty valet at Logan airport for the past three years. I have always found their service to be outstanding. They always get me to my flight on time, they always have space, and my car is ready and running when I get back to the lot. Great job.
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| Perfection in Parking |
| (September 6, 2011) My parking at Thrifty was perfect in every way. Car was taken, brought immediately, payment was easy and pick up perfect. Everyone was courteous and helpful. It is definitely a super service. I plan to use it again whenever I go to the airport. |
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| WAITING TIME |
| (September 3, 2011) On arrivial I was meet fast and courtious by a gentleman and everthing went smoothly and fast, just what is needed when departing to airport.
On arrivial I texted my numbers to your office and recieved and message we were all set. I waited for a van to take me to lot for approx. 30 minutes, when picked up there was one other person on van. the driver asked if valet or rental the other man and my self said valet, the driver asked for our ticket no. and called them in, I head to person on other end acknowedge. Unpon arrivial to lot both the other man and myself waited over 25 minutes for our cars to show up. The person at desk said they did not get them until we were there. Very slow on the back side. |
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| valet parking |
| (August 28, 2011) Service was excellent |
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| Denise Vadala |
| (August 27, 2011) We were very pleased with the service. Our flight was delayed, and we arrived early morning, and were picked up immediately and our car was ready for us when we arrived at the lot. We will definitely use Thrifty in the future.
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| Nice Alternative |
| (August 24, 2011) Since I-93 is under construction, driving directly to the Logan airport would be a nightmare. On the toher hand, driving to Thrifty Valet Parking avoided all I-93 traffic and was relatively pleasant. Service was very good. My car was ready when I returned. |
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| review for valet parking |
| (August 11, 2011) Everything went very smoothly. Only improvement would be to wait for less time at the airport to get the bus -- I waited 15 minutes. |
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| Convenient and conscientious |
| (August 3, 2011) Made getting in and out of the airport at really odd hours extremely easy and punctual. I would definitely use this service again. And the staff is very nice. |
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| Parking in Boston |
| (July 30, 2011) Apart from having difficulty in finding the Thrifty parking lot everything went exceedingly smoothly. Very pleasant drivers on the shuttle and helpful with baggage both arriving and departing. Car was ready and started up for my departure and your check out staff were polite inspite of their computer going down just as I was checking out.Minimal delay. The whole experience was very good and I have zero complaints.My problem was with Quest directions who say you are on A1 South but do not say you must go via A1 North and do a U turn to access the lot. The result is I finished up going back thru the tunnel at a cost of $3.50 and the cashier directed me fortunately otherwise I would probably be still running arround the suburbs of Boston. Your part of the whole thing was excellent - NO complaints.
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| Painless! |
| (July 23, 2011) Painless as usual!
This survey was not. |
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| Good Experience |
| (July 21, 2011) I don't fly often so my pick of Thrifty was blind but I was good. Quick and efficient service both outbound and returning and excellent and cheerful help from bus guys. I would choose Thrifty again anytime.
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| very good service |
| (July 4, 2011) everything happened like clockwork; Thrifty curbside bus took me to and from airport without delay; car was ready upon return; no problems with paying for parking and getting on my way. Very nice job. |
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| Wonderful Experience |
| (July 2, 2011) Great experience. No complaints whatsoever. Have used
Thrifty in Providence. Glad to have experienced the same
great service in Boston. |
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| no idea what you mean, review title |
| (July 1, 2011) great service as usual. |
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| excellent |
| (June 24, 2011) excellent and convenient
easy to do |
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| Recent Thrifty Parking |
| (June 23, 2011) I love the convenience of parking at Thrifty. The woman working that morning was rude to myself and the other customers, but, all of the other staff were very nice, helpful and professional. |
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| everything good except the check out process |
| (June 23, 2011) I have been parking at this lot for the last 2 months or so and everything goes well until I get to the part where I pay to leave. Three times out of three the person in front of me has a question about an online booking or payment or coupon and the person at the cash register has to call a manager to undo something weird in the computer. This brings everything to a halt. Since I am tired at this point in the trip, I have little patience. I think I will give this lot one more try, but then have to find a different lot if the check out process cannot be straightened out. |
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| parking |
| (June 22, 2011) Great price |
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| parking |
| (June 22, 2011) hey where quick and good. Had my car ready when we got back and off we went. |
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| Great |
| (June 19, 2011) Good website, good coupons, and very easy to find. Upon our return, we called and the airport transportation came very quickly. Very easy all around! Thank you! |
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| Airport Parking |
| (June 18, 2011) I was very satisfied. |
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| Good service |
| (June 17, 2011) Courteous and professional service...reasonable pricing...convenient location...but not easy to find the first time.... |
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| Convenience and courtesy |
| (June 10, 2011) I have been a repeat customer at Thrifty many times over the years and I always appreciate to courtesy shown to me, the promptness and the efficiency of service. The crew at thrifty are professional in their actions and demeanor. |
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| not happy |
| (June 2, 2011) When we returned they couldn't find my car. I told them look in the detail shop because I orderd a complete detail
of my vehicle, Afeter a half an hour someone came over and said the detail had not been completed and is the reason for the delay. While waiting i noticed my invoice was incorrect. I went over the the counter and had to show my
online e-mail letter to show a spcial daily rate to get it
corrected. The correct amount has not been posted to my
mastercard, but under pending is the incorrect amount which
I hope is corrected before it is posted. we have always used
thrifty and this is the first time I am not happy, Had they
told me the truth from the start I would not been as upset.
Thye had my vehicle from wednesday until monday to do a detail? gimme a break.
ps. teh car was beautifull
Thank you |
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| Great Response |
| (May 31, 2011) shuttle pick up and drop off was very efficient and the driver was very helpful with the luggage. I had misplaced my claim ticket upon my return and they were very helpful in locating my car within a short period of time. I definitely will use them again. |
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| Valet Parking |
| (May 29, 2011) 1 When we arrived the word valet was used not rental and we were not sure where to park. 3 The parking area was full, so I had to leave the car in the middle of the entrance area blocking other cars from coming in 4. I told the person at the desk I was a Triple AAA member and got a discount. He never looked at the card and never acknowledged the discount. He may have given it to me. 5. The van was helpful and the driver efficient. I tipped him $5. 5.I ca;;ed the number listed on my ticket when I came back. The driver was there immediately. 6. Extremely helpful. I tipped him $10 7. The car was ready when I returned.
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| Easy as Pie! |
| (May 25, 2011) The service and the price were right. No hassels and pleasant interaction.
thank you |
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| Excellent service |
| (May 23, 2011) Great service, truck ready and waiting when I got back.
Shuttle was very good into the airport and back. Could have not been better. |
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| car |
| (May 15, 2011) Great value |
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| GOOD SERVICE |
| (May 11, 2011) CAR READY WHEN WE GOT THERE, BUT ONE OF THE PASSAGNERS FORGOT TO GET OFF THE BUS SO THE DRIVER TOOK THEM TOOO THEIR TERMINAL, VERY NICE |
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| Valet Parking |
| (May 11, 2011) second time in a month I used the valet parking.First time had to wait for car when returning,this time car was ready and everything could not have gone any better |
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| Easy and Efficient. |
| (May 8, 2011) The car had already been brought to the front of the building when I shuttled from the airport to pick it up, and the shuttle driver put my bags in the car for me.
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| parking |
| (May 5, 2011) the driver showed he was aggravated and he was lazy and rude |
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| Not so good. |
| (May 5, 2011) Would not accept a $15.00 coupon towards an 8 day stay. When we arrived the clerk took my credit card and gave me what I thought was a receipt. Upon returning from our trip I find out that it was not a receipt and the guard would not allow me to exit. Had to go back to the clerks desk where the woman had an unbelievably poor attitude and then the bill was higher than originally qouted. On a positive note: the courtesy drivers were prompt and very pleasant. Not sure if I would use again. The savings and inconvenience may not be worth the savings over Central Parking at the airport. |
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| boston |
| (May 5, 2011) Everyone was very pleasant and very helpful. I couldn't have ask for anything better. thank you |
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| Good rates, fast turn-around |
| (May 4, 2011) The price was right and delivery to and pickup from the airport were both timely and quick. I will definitely use you again.
The only criticism I have is the sign placed immediately in front of the Valet Parking Checkout Counter which says: "Please go to the Valet Parking Checkout Counter." When I asked where that counter was, your employees reply was less than polite. |
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| Review |
| (May 3, 2011) Shuttle drivers excellent, very little wait. car ready when we picked up.
Thanks |
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| pros and cons of parking at Thrifty |
| (April 30, 2011) Your desk manager should ask for the time of arrival of your return flight and then remind you that at least 50 or 60 minutes later is your pick up time ( customs, traffic etc.) We paid overtime because I gave the flight arrival time. The driver from your lot to the airport was very courteous and helpful with our luggage, but the driver on our return dis not get off the shuttle and we had to hand 2 heavy pieces to him as he stood on the bus ( My wife and I are 80 years old0 not happy about that!!!! Also' the following day I noticed some damage to the right front wheel cover/hubcap. I called and spoke to the manager in charge and other than this survey, have heard nothing. My first complaint was really my fault, but the second two is Thriftys PS We live 40 miles from Revere, and I hope some adjustment could be made without driving back there |
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| we'll use them again |
| (April 30, 2011) Parking was easy and accessible.There were no long waits with the shuttle and the staff was very friendly. |
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| Perfect Service |
| (April 27, 2011) Everything about our experience with Thrifty valet parking was perfect - efficient, friendly, timely, would take an advantage of this service on future trips. |
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| Mezzo Mezzo |
| (April 26, 2011) I was encouraged initially with the ease of drop off and valet service to the terminal. I was disappointed when I was left to wait at the baggage claim area for 30 min. for bus to take me back to my car @ Thrifty when I returned. As directed on my ticket stub, I texted. I called. TOO long to wait at 12:30 at night! |
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| Parking Review for 4/14-4/20 |
| (April 25, 2011) The process was extremely smooth and easy! Will always use Thrifty Airport parking when we fly out of Logan Airport. It was a piece of cake!
Thank you! |
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| Parking |
| (April 22, 2011) On the way to the airport I didn't feel that the drive was all that helpful, and he left us off at the pickup area instead of departures. The driver on the way back was very good and asked for my ticket and called ahead for my car, unfortunately we got back and had to wait another 15 minutes for my car. |
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| return |
| (April 16, 2011) Everything went very well except it took about 20 mins to get car from another lot when returning.Will use again in 3 weeks |
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| Not your best effort |
| (April 14, 2011) On our return, waited over 45 minutes with at least 3 phone calls trying to get shuttle back to lot. Manager said it was because 2 drivers called off. This is a foreseeable occurrence. Competent management should have adequate coverage for such a situation. Manager discounted our charge, which was appropriate. Will probably use again, but if such a situation occurs again in the future, will go elsewhere. |
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| Our storage from 4/6 - 4/12 |
| (April 14, 2011) We've been very satisfied with the service we've received from your establishment the last few years. We've always received excellent service, we've never experienced any delays either in departure or coming home. the staff is extremely helpful, your drivers are very courteous. our fav is that we never have to wait more than 5 minutes for a thrifty van to show up once we've collected our luggage.
that's awesome!! |
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| comments on my parking stay |
| (April 14, 2011) Hello. When i fly out of boston i always stay at thrifrty for the friendly serviceand parking rates. Hoever, there are a few issues that i must bring to your attention. Firstly, i have signed up numerous times for your frequent parking card and have never received it in the mail.The counter agent that checked me in was really not that concerned about what i told him. After so many stays one is suppose to get a free day of parking. He told me that he had been working for a few years and never heard of this. Oh well Secondly, and this is my fault i forgot to remove my toll both coins from a compartment inside the car. When i went to the toll station to use some of the coins i only had a dollars worth of quarters instead of three dollars. I know times are bad but the only one to blame is myself. Otherwise, i will still use Thrifty when flying out of Logan Airport. Thanks
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| Easy To Use |
| (April 13, 2011) Very easy to use service, no long waits for the shuttle bus and easy check in and out. |
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| great |
| (April 6, 2011) easy and resonably priced, on time and pleasant |
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| Quite good service |
| (March 30, 2011) I have used the Thrifty valet parking several times now and have always found the general operation to be efficient, friendly, and well-managed. The only thing that I think could be improved is the wait time for the shuttle at the airport. For some reason, the shuttles don't seem to be as plentiful as other rental car companies. However, the shuttles from Thrifty to Logan are always quite regular and I never have to wait long. |
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| Perfect |
| (March 28, 2011) Close to the airport, quick drop off, quick pick up - car ready and off we went. Couldn't have been better. |
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| great valet parking |
| (March 27, 2011) This was my second time using Thrifty Airport Valet Parking. Both times I just drop my car off, registered and the valet van was waiting for me and put my luggage in the van. The van pick me and called the office to get my car ready and it was. The service was great. I will always use Thrifty.
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| excellent service at a fair price |
| (March 24, 2011) This service is prompt and friendly. The price is fair and the location is convenient. |
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| What a find! |
| (March 22, 2011) This was the easiest parking valet I've ever used. We drove in, parked the car, gave the valet our keys and walked right onto the airport shuttle. When we returned our car was running, warm and ready for us to go. LOVED IT! |
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| Excellent place to leave your car |
| (March 21, 2011) The staff was great - friendly and efficient. This is my second time parking - and will continue. The shuttle comes around quickly so we waited less than 10 minutes (if that) for a ride to the park. And our car was waiting and warming up when we arrived to the lot. THis is much better than asking a favor or having a family member meet me at the airport. I highly recommend it. |
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| excellent |
| (March 15, 2011) excellent, we got back early and they were there with in 5 minutes to pick us up, my car was running and ready to go, thanks |
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| Good value |
| (March 14, 2011) I appreciated how easy it was to drop off and pick up! It would be helpful to know in advance of making an online resrvation that a confirmation page would need to be printed. I wasn't prepared and wasn't able to print. I was able to drop off and was told to have it printed out for pick up. Couldn't the confirmation number be taken from my email on phone? |
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| no probpems |
| (March 13, 2011) Everyone I was in contact with--the office-the drivers -the attendants were great |
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| Great place to leave your car and fly out of Logan |
| (March 9, 2011) Easy drop off, easy bus shuttle to the airport, easy pick up and easy drive off...who could ask for more!!
Will definitely park and fly here again! |
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| boston logan parking |
| (March 6, 2011) My parking experience was very good. I was able to check in quickly and pick up my car easily. The shuttle back and forth to the terminal was quick and the drivers were polite and very helpful. I especially appreciate having them put my bag in my car. I have used the service before and will again. |
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| Boston parking |
| (March 4, 2011) Excellent door to door service. Value was excellent and the process was easy. |
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| Preikszas use of Thrifty |
| (March 3, 2011) This was my first time parking at Thrifty. Everything worked very smoothly and all Thrifty personnel were very helpful. I will use Thrifty again and recommend it to my friends. |
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| Quick service |
| (February 28, 2011) We arrived at the center 2 hours before our flight and were at the terminal 10 minutes later. My wife was on crutches at the time, and we would have had to wait an additional 10 minutes for the handicap bus, so she had to hop up on the steps. The bus was there and the driver was helpful on our return. The only drawback is the location. When driving in from the south, you have to drive beyond the location headed north, then have to turn and drive south. Only a minor inconvenience |
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| Very Late on pick up from Airport |
| (February 28, 2011) When I returned to Logan, my family and I stood out in the cold for 30 minutes waiting for your courtesy van. While we waited we saw all your competition drive by two, three and four times. When the van finally showed up, the driver told us he was full. After my wife complained, he let us on. We noted who your completition was and will inquire with them first the next time we need long term parking.
We were a repeat customer. |
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| Quick and awesome service! |
| (February 24, 2011) Very courteous, professional, and on time. Couldn't ask for more! |
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| Thrifty Parking |
| (February 21, 2011) great staff
exceeds customer expectations |
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| great |
| (February 7, 2011) great. had car cleaned of snow and ice and ready for me on time. |
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| thank you very much |
| (February 2, 2011) arriving in a blinding snowstorm we were greeted by a very cheerful and cordial person even at that time of the morning our return was every bit as good and even though we expected worse because of the weather our car was cleaned off and was warm, very important to us seniors, thanks again |
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| Thrifty airport parking |
| (January 29, 2011) My car was ready and warming up. The attendant came and brushed the little bit of snow that had just fallen off when I got there. It was great! |
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| Great, quick service |
| (January 23, 2011) Great service, good price and quick pick-up. |
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| Great, quick service |
| (January 23, 2011) Great service, good price and quick pick-up. |
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| January Parking Review |
| (January 21, 2011) Overall service was good. Only glich was that even after calling in myself and van driver also called a couple of times, I still had to wait for the crew to find my car at the lot. |
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| Everything was just Right |
| (January 19, 2011) From the moment I pulled into the parking lot before going to the airport until after I left on my return, everything was just perfect. Check in was quick and simple, allowing me to jump right onto a waiting bvus to the airport. Upon my return, I saw one bus leave as I picked up my bags and was happy to have another one arrive less than 10 minutes later. My return to the lot found my car cleaned of snow and warming up next to the office. A quick visit to pay my balance allowed me to be on my way within minutes. All in all, a great experience. The staff were all very courteous, helpful and friendly and I will definitely go this route again.... |
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| review of Boston parking |
| (January 18, 2011) everyone was friendly and curteous |
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| Airport Parking |
| (January 10, 2011) We were able to get to the airport in a timely manner and upon return we waited for about 2 minutes before the shuttle was there. When we arrived at Thrify the car was started, warmed up and we were on our way within minutes. Excellent Service. |
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| Excellent service |
| (December 22, 2010) Parking with Thrifty is really good, the price is competitive and the service excellent. I texted my ticket number just after landing and my car was ready at their gate, engine and heater warmed up ready to go! |
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| a busy monday morning |
| (December 16, 2010) The staff at the counter and the van drivers were each courteous and helpful. I recommend Thrifty parking to my colleagues- when you land, you text the lot and your car is ready when you arrrive! ( the only on time part of my recent travel!!) |
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| Love Thrifty.............. |
| (December 14, 2010) I am a repeat customer of Thrifty Airport Parking and always have a very positive experience. It makes my travel less stressful and I love having a ride right to my car on my return. |
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| Good service. |
| (December 4, 2010) Easy drop-off, efficient shuttle pickup, car waiting on arrival at the lot, quick checkout. |
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| Great service ! |
| (December 3, 2010) Great Service, we recommend !
Thanks. |
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| fast nad friendly |
| (December 2, 2010) The process for checking in was very quick and professionally done. The shuttle drivers were very friendly and helpful. I will definitely use this parking service next time I park at Logan Airport. |
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| overnight parking |
| (November 30, 2010) Your service representatives and drivers were very courteous.
There was a mileage difference of 4 miles on my truck from when I dropped it off til I picked it up. Where they went to, I have no idea. If it wasn't for the missing mileage, I would have given you 5 stars....Oh, and I had to wait at the airport for about 20-30 minutes for a ride and I watched all the other buses (multiple of the same companies)go by and pick up their clients. I know your company has at least 2 buses, for I saw them when I dropped my truck off. |
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| Quite Pleased |
| (November 18, 2010) The valet parking option at Thrifty made flying out of Logon much easier than I had originally anticipated. They took me right to the terminal for my outbound flight and picked me up and had my car warm and ready to go when I returned. I will definitely use Thrifty again. |
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| first time user |
| (November 18, 2010) Access to the lot from the hwy was not as easy as expected,
service was very good and people friendly. |
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