Philadelphia: Philadelphia International Airport

We waited and waited for the bus to pick us up, no one came. We waited 30 minutes then called the parking service to let them know we had been waiting. After speaking to the rudest person on earth, we waited another 30+ minutes. Every other parking lot picked up their customers, some on their 2nd and 3rd trips. We continued to wait. It was now after midnight, we had been travelling since 8AM. Our daughters were exhausted. My husband decided to walk to the car- as their web site indicates 2.8 miles away plus our car was parked in the farthest away point in the lot. It's now 12:45 AM and a bus shows up. My daughters and I take the bus and arrive at the stop nearest the car at the same time my husband does.