Question 1

How and when do I pay?

Accepted Answer

We do require payment at the time the reservation is made. For some parking lots, you may prepay only a portion of the total at the time you submit the reservation; any remaining balance is then paid directly at the parking lot. Other parking lots require payment in full when you submit the reservation through our website. This information will be displayed on the checkout page and on your reservation receipt.

To make your trip as smooth as possible, there are a few important details to remember:

- You must show your reservation receipt to the lot's cashier to receive credit for your online payment. Failure to do so will not result in a refund, and you may be charged a higher rate. The balance is typically due upon return, but some locations will collect the balance on arrival. Also, some lots may have more specific procedures for checking out; please refer to your reservation receipt for more information.

- If a schedule change results in your being parked longer than indicated on your reservation, you will be charged the difference by the lot upon departure.

- There may be a service fee. This enables us to bring you the convenience of online comparison shopping and customer support. Please review the payment information on the checkout page.

- Most of our parking partners accept cash and major credit cards. To avoid any inconvenience, please read the information provided about each parking lot before reserving.

Question 2

What taxes and fees will I pay?

Accepted Answer

Taxes, fees, or other surcharges may be added to the daily rate - these fees are imposed by the state, city or town, and/or airport authority. While we do our best to provide an accurate estimate of these charges on your Reservation Receipt, the actual total may vary slightly based on changes made locally and will be calculated at the parking lot.

AirportParkingReservations.com may also charge a Service Fee, which enables us to bring you the convenience of online comparison shopping and customer support. This information will be included on the checkout page and also on your reservation receipt.

Question 3

How is the total calculated?

Accepted Answer

The total displayed on the checkout page is based on the dates and times you entered. Some lots calculate their rate in 24-hour increments, starting at the time your car enters the lot. Other lots calculate their rate by calendar day, which means that each individual date your car is parked will be counted as a full day.

Any applicable taxes and fees will be included in the total - you can click on the blue dot/question mark next to the Tax & Fees line on the checkout page to see an itemized breakdown. While we do our best to provide an accurate tax estimate, the actual total may vary slightly based on changes made locally and will be calculated at the parking lot. Please remember that the total shown on your receipt is based on the information you entered. Any change to your itinerary may affect the final balance.

Question 4

Is my prepaid deposit refundable?

Accepted Answer

Please refer to your reservation receipt for the cancellation policy that applies to your specific reservation.

In many instances, you may cancel your reservation for a full refund (including the service fee) within the first 24 hours after your reservation was originally submitted. Cancellations requested after 24 hours will not be refunded the service fee. We are unable to accept cancellations after the scheduled arrival date/time.

You can submit your cancellation request here or through the Contact Us page.

PLEASE NOTE: Non-refundable reservations are not eligible for refunds under any circumstances.

Question 5

Are there any hidden fees?

Accepted Answer

We list all charges clearly on the checkout page and Reservation Receipt so you'll know what to expect. However, there are a few factors that can cause these amounts to change.

- If a schedule change results in your being parked longer than indicated on your reservation, you will be charged the difference by the lot upon departure.

- You must show your reservation receipt to the lot's cashier to receive credit for your online payment. Failure to do so will not result in a refund, and you may be billed at a higher rate.

- We do our best to provide an accurate estimate of any taxes, fees, or surcharges imposed by the parking authority, but these may vary slightly based on changes made locally and will be calculated at the parking lot.

AirportParkingReservations.com may also charge a Service Fee, which enables us to bring you the convenience of online comparison shopping and customer support. This information will be included on the checkout page and on your reservation receipt.

PLEASE NOTE: Non-refundable reservations are not eligible for refunds under any circumstances.

Question 6

Why do I have to pay a Service Fee?

Accepted Answer

The Service Fee enables us to bring you the convenience of online comparison shopping and customer support. This information will be included on the checkout page and also on your reservation receipt.

Question 7

Why can't I pay the whole amount ahead of time?

Accepted Answer

While some of our Parking Partners allow customers to pay the full cost of the reservation in advance, many prefer to have customers prepay only a portion of the total and then pay the remaining balance directly to the lot. The checkout page will reflect which option is offered for the lot you selected.

PLEASE NOTE: Non-refundable reservations are not eligible for refunds under any circumstances.

Question 8

Why can't the parking lot bill the balance to the credit card I used for the reservation?

Accepted Answer

In the interest of protecting the security of your payment information, AirportParkingReservations.com does not transmit your credit card information to the parking lot. You will need to present a form of payment at the lot when paying any remaining balance. Be sure to have a copy of your Reservation Receipt available for the cashier.

Question 9

Will I be charged in US or Canadian funds?

Accepted Answer

For those parking lots located in the United States, all quotes and charges are billed in US dollars.

For our Canadian parking partners, all quotes are listed in CAD. The prepaid (“Pay Now”) amount will be billed in US dollars, while any remaining balance will be billed in CAD at the lot. Changes in the exchange rate and fees imposed by your credit card may result in a small difference between the deposit amount quoted and the final amount charged to your card.

Question 10

I already have a reservation and just received a Coupon Code. Can I still use it?

Accepted Answer

Coupon Codes can be used on new reservations only and cannot be applied retroactively. We encourage you to subscribe to our email newsletter and/or follow us on Facebook, Twitter, or Google+ and keep an eye out for Coupon Codes in the weeks before your next trip, so you’ll have one handy when you’re ready to reserve.

Question 11

Can I use my Groupon/parking lot coupon for this reservation?

Accepted Answer

Each parking lot’s management provides the rate information that is displayed on our website, which may be lower than the usual rate for ‘drive-up’ customers. Unfortunately, we are unable to honor any other coupons, offers, discounts, or promotions. Also, special offers through deal-of-the-day websites (i.e. Groupon, Amazon Local, Living Social, etc.) cannot be combined with reservations made through our website.

Question 12

Why is it cheaper on the parking lot's website?

Accepted Answer

While the rates available on AirportParkingReservations.com are usually lower than those offered by the parking lot directly, our Parking Partners may change their rates at any time. But it's important to remember that having a guaranteed reservation means not having to worry about not being able to find a spot on the day of your flight, and that's worth a lot!

Question 13

The lot charged me more even though I had my receipt and didn't stay any longer than I reserved. What should I do?

Accepted Answer

If you have a question about the amount you were charged by the parking lot, please use the Contact Us page to get in touch with Customer Service. We will contact the parking lot on your behalf and ask them to review your billing. You may also contact the parking lot directly at the telephone number provided on your Reservation Receipt.

Question 14

I didn't have my Reservation Receipt and was charged full price. What should I do?

Accepted Answer

Presenting a copy of your Reservation Receipt is required in order to guarantee the rate on your reservation. If you were charged a higher rate because you did not show a copy of your Reservation Receipt to the cashier, please use the Contact Us page to get in touch with Customer Service. We will contact the parking lot on your behalf and ask for an adjustment; however, we cannot guarantee that they will accommodate this request. You may also contact the parking lot directly at the telephone number provided on your Reservation Receipt.

Question 15

How does AirportParkingReservations.com work?

Accepted Answer

AirportParkingReservations.com partners with privately owned and operated parking facilities across the US and Canada to allow customers to comparison shop and reserve parking online.

Once your reservation is confirmed, all you have to do is arrive at the parking facility as scheduled, present a copy of your Reservation Receipt to the cashier, and pay any balance due.

Question 16

Does AirportParkingReservations.com own and operate the parking lots?

Accepted Answer

No, AirportParkingReservations.com does not own or operate any of the parking lots on our website. We simply facilitate the reservation process, which allows customers to compare rates, services, and reviews before choosing the best parking lot for their needs.

Question 17

How do I know that my reservation is guaranteed?

Accepted Answer

We work closely with our Parking Partners to guarantee your reservation, sending daily reports that detail when each customer is scheduled to arrive. Each parking lot’s management is responsible for monitoring their own inventory levels and for notifying us when there is a change in their capacity. Your name and reservation information will be listed on the parking lot's departures report that is sent shortly after midnight on the day of your flight departure. Our Parking Partners also have 24/7 access to their reservation information through their online account.

Please note that you must provide a copy of your Reservation Receipt to the cashier at the lot as proof of your payment.

Question 18

Do I have to stay overnight at the hotel to use the parking?

Accepted Answer

No, it is not necessary to stay overnight at the hotel in order to make a parking-only reservation. Our hotel Parking Partners offer parking separately from room reservations.

In some markets, you may see “package deal” or “sleep and park here” notations. Those options are offered through our sister site, ParkSleepFly.com, and include an overnight stay at a nearby hotel, along with a specific number of parking days. You can click on the name of each location to see a summary page that includes hotel details, shuttle frequency, and other helpful information.

Question 19

Do parking lots sell out?

Accepted Answer

Yes, parking lots frequently sell out! Traveler volume can increase for all kinds of reasons -- from holidays and school breaks to conventions and weather events -- and in some places, there simply isn't enough real estate to allow ample space for parking. It's a common occurrence and one of the best reasons to reserve airport parking in advance!

Question 20

What does "Sleep & Park Here" mean?

Accepted Answer

In some instances, you may see a listing for a hotel and parking package, offered via our sister site, ParkSleepFly.com. Making a reservation for that package allows you to stay overnight at a hotel near the airport and leave your vehicle parked there while you are away. You can review additional information, such as amenities and shuttle details, by clicking the hotel name.

Question 21

What do "Sold Out" and "Unavailable" mean?

Accepted Answer

If you see a "Sold Out" button in place of the usual "Park Here" button, that parking lot does not have any more spaces available through AirportParkingReservations.com for your selected dates.

An "Unavailable" notation means that parking lot is currently not accepting reservations through AirportParkingReservations.com. We include the listing for informational purposes, so you can compare rates and services with other parking lots in the area.

Question 22

What if there are no parking lots listed at my airport?

Accepted Answer

There are a few airports we currently do not serve. However, we are always working on adding new Parking Partners, so please feel free to use the Contact Us page to let us know which airport and parking lot you would like to see. We will do our very best to make it happen in the future!

Question 23

Do I have to make a reservation online to park?

Accepted Answer

Just like you wouldn't arrive at an airport without a ticket, or at a hotel without a room reservation, it's always best to have an airport parking reservation before you head to the parking lot. By making a reservation, you'll often get a lower rate than you would otherwise, and you won't have to worry about being turned away if the lot is sold out.

Question 24

What is the rate without a reservation?

Accepted Answer

The rate without a reservation, or ‘drive-up rate,’ varies widely depending on the parking lot and date/time of your arrival. Parking lots often change the drive-up rate based on availability and volume. One of the benefits of making a reservation is that your rate is guaranteed and ‘locked in’, so even if the ‘drive-up rate’ goes up, you’ll pay the rate shown on your Reservation Receipt.

Question 25

Can I make a reservation to park at the actual airport?

Accepted Answer

AirportParkingReservations.com specializes in off-airport parking and does not facilitate reservations for the airport’s own parking lots. However, we may list rates for those lots to better enable our customers to compare prices and features.

Question 26

How do the parking lot reviews work?

Accepted Answer

We are proud to feature hundreds of thousands of parking lot reviews on our website, allowing our customers to make an informed decision when choosing a parking lot. Our customers receive an email inviting them to write a review upon completion of their reservation. A check mark next to a review indicates it was written by a 'verified customer,' meaning someone who completed an AirportParkingReservations.com reservation at that parking lot. However, anyone is free to submit a review by clicking the 'Write a Review' button on the parking lot page.

Due to the sheer volume of reviews we receive, we are unable to publish every submission, and all reviews are subject to moderation and approval.

Question 27

Do you have an iPhone app?

Accepted Answer

Unfortunately, we do not have an available app at this time, although we hope to add that option in the future.

Question 28

How does AirportParkingReservations.com use my email address?

Accepted Answer

Your email address and telephone number are used for communicating with you about your reservation. You will receive your Reservation Receipt and other important communications by email. We will never sell your email address to anyone.

Question 29

Is my information secure?

Accepted Answer

AirportParkingReservations.com uses state of the art e-commerce security to protect your information. The website is PCI-compliant and uses SSL encryption to process all the information on the website.

Question 30

How does AirportParkingReservations.com work?

Accepted Answer

AirportParkingReservations.com partners with privately owned and operated parking facilities across the US and Canada to allow customers to comparison shop and reserve parking online.

Once your reservation is confirmed, all you have to do is arrive at the parking facility as scheduled, present a copy of your Reservation Receipt to the cashier, and pay any balance due.

Question 31

What is your Cancellation Policy?

Accepted Answer

Please refer to your reservation receipt for the cancellation policy that applies to your specific reservation.In many instances, you may cancel your reservation for a full refund (including the service fee) within the first 24 hours after your reservation was originally submitted. Cancellations requested after 24 hours will not be refunded the service fee. We are unable to accept cancellations after the scheduled arrival date/time.

You can submit your cancellation request here or through the Contact Us page.

PLEASE NOTE: Non-refundable reservations cannot be canceled and are not eligible for refunds under any circumstances.

Question 32

How do I get a copy of my Reservation Receipt?

Accepted Answer

A copy of your Reservation Receipt will be sent to the email address you provided during the checkout process. You can obtain another copy of the Reservation Receipt, if needed, by following these steps:

* If you are signed into your account, go to the Help menu at the top of the page and select 'Reservation Receipt.' Click the 'View' button to see your Reservation Receipt on screen, 'Email' to send a copy to the email address of your choice, or 'Fax' to send a copy to a fax number.

* If you are not signed into your account, go to the Help menu at the top of the page and select the 'Reservation Receipt' option. Fill out the requested information and click 'Get Receipt.' The 'View Online' delivery option will allow you to see a copy of the receipt on your screen. You can also opt to email or fax a copy of the receipt by choosing the appropriate selection. PLEASE NOTE: The first and last name must be an exact match with the information entered on the reservation.

If you need additional assistance, please use the Contact Us page to reach Customer Service.

Question 33

How can I change my reservation dates/times?

Accepted Answer

The reservation itself cannot be changed once it has been submitted, but there are a few factors that determine whether a change in your plans requires any additional action.

If you made a reservation at a parking lot that required full payment in advance and have a schedule change, please use the Contact Us page to get in touch with Customer Service. Depending on the specific details, we may ask you to cancel and rebook your reservation. Please note that refunds are not issued for early returns.

If you made a reservation at a parking lot that only required a Deposit to secure your reservation, please review the following scenarios:

- If your arrival time has changed, your reservation is still valid. Please take the original reservation receipt with you and advise the lot attendant/cashier of the change. The balance due will be calculated based on your actual parking time.

- If your arrival date has changed, please cancel the reservation and make a new one. Refund/credit will be applied per the cancellation policy above.

- If your return time or date has changed, you can still use the reservation. Please take the original reservation receipt with you and advise the lot attendant/cashier of the change. The balance due will be calculated based on your actual parking time.

PLEASE NOTE: Non-refundable reservations cannot be modified and are not eligible for refunds under any circumstances.

Question 34

How and when do I pay?

Accepted Answer

We do require payment at the time the reservation is made. For some parking lots, you will prepay only a portion of the total at the time you submit the reservation; you will then pay the remaining balance directly at the parking lot. Other parking lots require payment in full when you submit the reservation through our website. This information will be displayed on the checkout page and on your reservation receipt.

To make your trip as smooth as possible, there are a few important details to remember:

- You must present a copy of your Reservation Receipt to the lot's cashier to receive credit for your online payment. Failure to do so will not result in a refund, and you may be charged a higher rate.

- The balance is typically due upon return, but some locations will collect the balance on arrival. Also, some lots may have more specific procedures for checking out; please refer to your Reservation Receipt for more information.

- If a schedule change results in your being parked longer than indicated on your reservation, your balance may be adjusted accordingly.

- There may be a service fee. This enables us to bring you the convenience of online comparison shopping and customer support. Please review the payment information on the checkout page.

- Most of our parking partners accept cash and major credit cards. To avoid any inconvenience, please read the information provided about each parking lot before reserving.

PLEASE NOTE: Non-refundable reservations are not eligible for refunds under any circumstances.

Question 35

How do I find the parking lot?

Accepted Answer

The parking lot's address and contact information will be provided on your Reservation Receipt, along with a link to a mapping service for directions. You can also view a map of the area on the reservation quote page.

Question 36

How often does the shuttle run?

Accepted Answer

Shuttle hours and frequency vary by location. Some shuttles run 24 hours a day at specific intervals, while others may have more limited hours of operation. Please check the information displayed on each lot's page for additional details.

If you have additional questions about shuttle frequency for a particular lot, please use the Contact Us page to get in touch with Customer Service.

Question 37

What happens after I click 'Complete Reservation'?

Accepted Answer

After clicking "Complete Reservation," please be patient; it may take a moment for your transaction to be processed. Once complete, your Reservation Receipt will be displayed; an additional copy will be sent to the email address provided during checkout.

Your receipt contains all the information you'll need to park, including:- Departure airport - Parking lot name, address, phone number, and directions - Scheduled arrival and return dates and times - Parking rate and estimated total price, including service fee - Lot-specific arrival and transportation detailsYou must present a copy of the Reservation Receipt to the cashier at the time of payment. Without a receipt, you will not receive credit for your online payment. Unfortunately, we cannot refund charges incurred as a result of not showing a copy of the Reservation Receipt at the parking lot. Some of our parking partners require a printed receipt, while other accept an electronic receipt on a mobile phone.The reservation receipt will indicate whether you need to print the receipt or whether you can you present an electronic receipt.

Question 38

What if I can't print my Reservation Receipt?

Accepted Answer

You must present a copy of your Reservation Receipt to the cashier at the parking lot. A copy of your Reservation Receipt will be sent to the email address you provided.Some of our parking partners require a printed receipt, while others accept an electronic copy from a mobile device.Your Reservation Receipt will indicate whether you need to print the receipt or whether you can you present an electronic receipt.

Question 39

There are several prices and amounts on my Reservation Receipt. What do they mean?

Accepted Answer

Here's an explanation of the Payment Details section of your receipt:

- The 'Total' column shows the total cost of your parking reservation, including the daily rate and any service fees, taxes, or surcharges. Please note that taxes and fees may vary slightly due to local regulations.- The 'Paid to AirportParkingReservations.com' section shows the amount you have already paid in order to secure your reservation, including any Service Fee, Coupon Code, or Credit that has been applied.- The 'Balance Due at Parking Lot' section shows the amount you will pay to the parking lot. If your reservation was prepaid in full, this may display a zero balance.Please note that changes in your actual arrival and/or departure time may affect the total cost of your reservation. Also, taxes and fees may vary slightly due to local regulations.

Question 40

I prepaid for my parking but my dates have changed. Can I get a refund for the days I don't use?

Accepted Answer

Unfortunately, we are unable to issue a partial refund for a change in schedule.If you have not yet parked your vehicle, you may wish to cancel the reservation and submit a new one for the correct time frame. You can submit your cancellation here.

PLEASE NOTE: Non-refundable reservations cannot be canceled and are not eligible for refunds under any circumstances.

Question 41

What is your Cancellation Policy?

Accepted Answer

Please refer to your reservation receipt for the cancellation policy that applies to your specific reservation.

In many instances, you may cancel your reservation for a full refund (including the service fee) within the first 24 hours after your reservation was originally submitted. Cancellations requested after 24 hours will not be refunded the service fee.

You can submit your cancellation request here or through the Contact Us page.

We are unable to accept cancellations after the scheduled arrival date/time, so be sure to cancel ahead of time in order to be eligible for a refund.

PLEASE NOTE: Non-refundable reservations cannot be canceled and are not eligible for refunds under any circumstances.

Question 42

How can I change my reservation dates/times?

Accepted Answer

The reservation itself cannot be changed once it has been submitted, but there are a few factors that determine whether a change in your plans requires any additional action.

If you made a reservation at a parking lot that required full payment in advance and have a schedule change, please use the Contact Us page to get in touch with Customer Service. Depending on the specific details, we may ask you to cancel and rebook your reservation. Please note that refunds are not issued for early returns.

If you made a reservation at a parking lot that only required a Deposit to secure your reservation, please review the following scenarios:

- If your arrival time has changed, your reservation is still valid. Please take the original reservation receipt with you and advise the lot attendant/cashier of the change. The balance due will be calculated based on your actual parking time.

- If your arrival date has changed, please cancel the reservation and make a new one. Refund/credit will be applied per the cancellation policy above.

- If your return time or date has changed, you can still use the reservation. Please take the original reservation receipt with you and advise the lot attendant/cashier of the change. The balance due will be calculated based on your actual parking time.

PLEASE NOTE: Non-refundable reservations cannot be modified and are not eligible for refunds under any circumstances.

Question 43

How do I cancel my reservation?

Accepted Answer

You can submit your cancellation request here or through the Contact Us page.

We are unable to accept cancellations after the scheduled arrival date/time, so be sure to cancel ahead of time.

PLEASE NOTE: Non-refundable reservations cannot be canceled and are not eligible for refunds under any circumstances.

Question 44

What if I am parked longer than my Reservation indicates, due to flight delays or other schedule changes?

Accepted Answer

The reservation itself cannot be changed once it has been submitted. The rate on your Reservation Receipt is guaranteed; however, parking longer than indicated may result in additional charges, payable directly to the parking lot. Please be aware that a shorter parking time than indicated on your reservation receipt will not result in a refund.

Question 45

My car is already parked and I need to come back earlier. Do I get a refund?

Accepted Answer

If you only paid a deposit to secure the reservation and your return date or time has changed, the balance due will be determined by individual parking lot policy. In many cases, the remaining balance will be calculated when you return, based on the actual length of your stay. However, some parking lots collect the balance at the beginning of your stay and will not provide a refund if your return is earlier than expected.

If your reservation was prepaid in full, the price of the reservation was calculated based on the information you entered when booking. Regrettably, we are not able to offer any refund for an early return.

PLEASE NOTE: Non-refundable reservations are not eligible for refunds under any circumstances.

Question 46

Can I change my reservation to a different parking lot?

Accepted Answer

Because the parking lots on our website are independently owned and operated, we are unable to transfer your reservation to another location. You would need to cancel your existing reservation and then submit a new reservation at the preferred location. A refund/credit for the cancelled reservation will be processed according to our Cancellation Policy.

PLEASE NOTE: Non-refundable reservations cannot be canceled and are not eligible for refunds under any circumstances.

Question 47

How do I use my Groupon?

Accepted Answer

Unfortunately, we are not able to combine Groupon vouchers with a reservation made through AirportParkingReservations.com

Question 48

How do I make a reservation?

Accepted Answer

From the AirportParkingReservations.com home page, select your airport of departure, enter your parking dates, and click SEARCH. The next page will display a list of lots in that area. You can click on the name of each facility to see a summary page that includes hours of operation, shuttle frequency, and other helpful information.

Once you have selected a lot, click the PARK HERE or BOOK NOW button. On the next page, please verify the dates and enter the times you expect to drop off and pick up your vehicle. The total for your stay will be displayed under the Order Summary. (If you have a coupon code, please enter it now.) Click the CONTINUE button.

- To proceed as a guest, please enter your email address and click the Continue button.

- If you have an existing account, please click the Sign In tab, enter your username and password, and click the SIGN IN button.

Enter your credit card information on our secure check-out page, along with the billing information associated with the card. (If you wish to include a different driver's name, you may do so by clicking the link under the Zip Code field.) Click "Complete Reservation." By doing so, you are indicating that you agree to our Terms of Service.

It may take a moment for your transaction to be processed. Once complete, your Reservation Receipt will be displayed; another copy will be sent to the email address provided during checkout. Payment details and the lot's address and phone number will be included on your receipt, along with a link to a mapping service for directions.

You must present a copy of your Reservation Receipt to the cashier at the parking lot. Some of our parking partners require a printed receipt, while others accept an electronic copy from a mobile device. Your Reservation Receipt will indicate whether you need to print the receipt or whether you can you present an electronic receipt.

PLEASE NOTE: Non-refundable reservations are not eligible for refunds under any circumstances.

Question 49

How and when do I pay?

Accepted Answer